AEP Customer Journey Analytics

4 days ago

Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary

We are seeking a skilled Developer with 5 to 10 years of experience specializing in AEP Customer Journey Analytics. The role involves working in a hybrid model with a focus on day shifts. The ideal candidate will contribute to enhancing customer experiences through data-driven insights and analytics playing a crucial role in our company's growth and societal impact.

Responsibilities

  • Develop and implement solutions using AEP Customer Journey Analytics to enhance customer experience.
  • Collaborate with cross-functional teams to gather and analyze customer data for actionable insights.
  • Design and optimize data models to support customer journey analytics initiatives.
  • Provide technical expertise in integrating AEP with other platforms and systems.
  • Ensure data accuracy and integrity across all analytics processes.
  • Monitor and evaluate the performance of analytics solutions making improvements as needed.
  • Support the creation of reports and dashboards to visualize customer journey data.
  • Assist in troubleshooting and resolving technical issues related to analytics tools.
  • Stay updated with the latest trends and technologies in customer journey analytics.
  • Contribute to the development of best practices for data analytics and reporting.
  • Work closely with stakeholders to understand their requirements and deliver tailored solutions.
  • Ensure compliance with data privacy regulations and company policies.
  • Drive continuous improvement in analytics processes to enhance efficiency and effectiveness.

Qualifications

  • Possess a strong understanding of AEP Customer Journey Analytics and its applications.
  • Demonstrate proficiency in data modeling and integration techniques.
  • Have experience in creating and managing dashboards and reports.
  • Show expertise in troubleshooting and resolving technical issues.
  • Exhibit strong analytical and problem-solving skills.
  • Display excellent communication and collaboration abilities.
  • Be familiar with data privacy regulations and compliance requirements.

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