Manager, Travel Service: Velocity Black

Job Description

: Manager, Travel Service: Velocity Black (Remote)

Posted: 10/31/2025
Location: Richmond, Virginia | Remote
Category: Concierge Services

Overview

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the worlds finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast-paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers, and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to lead the most high-value-add concierge team. The ideal candidate will be an energetic, ambitious, and determined person who wants to help elevate others through their career in the customer service and concierge space to the next level.

This role will be leading our travel team, which is one of the worlds fastest-growing travel businesses. You will communicate with clients, suppliers, and training team members to provide best-in-class service to our members. You will curate special trips and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime.

General Responsibilities

• Drive team leaders to achieve quarterly sales and service targets
• Collaborate across product, sales, and service departments to enhance operations efficiency.
• Develop sales strategies to drive results
• Monitor and analyze team performance metrics
• Work closely with marketing and partnerships to strengthen the brands global positioning and value proposition.
• Point of contact for member and partner escalations

What we are looking for:

• Strong knowledge of the travel industry
• Strong analytical skills and excellent attention to detail
• Clear verbal and written communication skills
• Ability to manage multiple tasks under pressure and meet deadlines
• High level of intuition to anticipate and exceed client needs
• Flexible working hours - available to work on evenings, weekends, and some holidays
• Experience working with high-value requests

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 5 years of experience coordinating travel
• At least 5 years of experience managing a travel sales team

Preferred Qualifications:

• Bachelor's Degree or Military experience
• 6 years of experience coordinating travel
• 6 years of experience in managing a travel sales team
• 8 years of Global Distribution System (GDS) or other online travel tools experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Information

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

• Remote (Regardless of Location): $115,200 - $131,500 for Manager, Concierge Specialist
• Richmond, VA: $115,200 - $131,500 for Manager, Concierge Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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