Technical Trainer

2 days ago

Mumbai North Goa Solapur, India Petpooja Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Can visit our Restaurant Partners in the Field
  • Provide service and customer support during field visits
  • Install our POS software in their System / Device
  • Give training about our product to our client
  • Diagnose errors or technical problems and determine proper solutions to resolve their queries
  • Build positive relationships with customers
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to understand the root of the problem quickly
  • Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue, Ensure all issues are properly logged
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help.
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Additional Qualification and Skills:

  • Software Installation and Training.
  • Excellent problem-solving and troubleshooting skills.
  • Basic knowledge of networking principles and operating systems.
  • Experience with remote desktop applications and help desk software.
  • Hardware and Network Configuration.

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