Reservation associate

Company Description

Minimalist is a series of design-led hybrid hotels that offer social, local, authentic, and design-led experiences for young urban creatives. With 3 locations across India, Minimalist has hosted over 50,000 guests from more than 50 countries since its inception in 2017. Our vision is to create multidimensional spaces with a strong community element while providing accommodations, F&B, events, retail, art, fashion, workshops, and music gigs. Our hotels feature both private rooms and shared accommodations, creating an environment that blends community-style living with hotel-style amenities.

Role Description

This is a full-time on-site role located in South Delhi for a Reservation Associate. The Reservation Associate will handle day-to-day tasks including managing reservations, answering guest inquiries, processing bookings, and ensuring a seamless guest experience. The role involves direct interaction with guests, coordinating with different departments, and maintaining accurate records of all reservations and cancellations.

Qualifications

• Excellent communication and customer service skills
• Proficiency in reservation systems and software
• Strong organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Prior experience in the hospitality industry
• Ability to work flexible hours, including weekends and holidays
• Bachelor's degree in Hospitality Management, Business, or related field is preferred
• Maintain and update guest information and booking details in the PMS
• Prepare daily, weekly and monthly reservation reports

What we offer:

• Competitive salary and work Benefits
• Complimentary meals on duty.
• Health insurance / ESI & PF benefits.
• Paid annual leaves.
• Growth and career development opportunities within the brand.
• A friendly, inclusive, and team-oriented work culture.
• Discounts on stays and F&B at all company properties.

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