
Fresher with Good english
2 weeks ago
Job Description: Customer Service Representative (Fresher)
We are looking for a highly motivated and enthusiastic Customer Service Representative to join our team in a leading UK-based Business Process Outsourcing (BPO) company. This is an excellent opportunity for a fresher with outstanding English communication skills to start their career in a dynamic and supportive environment.
Working Hours: 6:30 PM to 2:30 AM (Evening Shift) Working Days: 5 days a week (rotational) Location: Chandigarh / Panchkula
Key Responsibilities
- Handle inbound calls, emails, and chats from UK customers, providing them with accurate and efficient assistance.
- Resolve customer queries and complaints in a professional, empathetic, and timely manner.
- Maintain a high level of product and service knowledge to address customer needs effectively.
- Document all customer interactions and details accurately in our CRM system.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Adhere to company policies and procedures.
Skills and Qualifications
- A graduate from any stream (freshers are welcome to apply).
- Exceptional verbal and written English communication skills are essential.
- A clear and confident phone voice with a neutral accent.
- Basic computer proficiency and the ability to navigate multiple systems.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a team-oriented environment.
- A positive attitude and a willingness to learn.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive training program to get you started and help you grow.
- Opportunities for career progression within the company.
- A supportive and friendly work culture.
Job Type: Full-time
Pay: ₹18, ₹30,000.00 per month
Work Location: In person
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