Platform Operations Engineer

Get to know Okta
Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

With the Okta Customer Identity (CIC) organization's increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical enterprise and consumer applications.
The Platform Operations Engineer Opportunity
Reporting to the Manager of Engineering, this role as a Platform Operations Engineer, you will ensure smooth operations of our Customer Identity Cloud at Okta. Working closely with the SRE team, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term operational success for the platform with potential career growth into Site Reliability Engineering.
What you'll be doing

• Executes operational work including updating/patching and maintaining the Engineering Service Desk queue
• Responsible for ensuring team requests are triaged and/or actioned in a timely manner
• Monitors Platform health and take steps to alleviate issues related to deployment and operations
• Assist with capacity, performance and scalability testing where required
• Escalation point for Platform issues from customer support teams
• Execute runbooks and update processes as required
• Interface with the SRE team to report core issues, required improvements and new feature requests

What You'll Bring To The Role

• General platform infrastructure knowledge, including high availability / load balancing concepts, routers, firewalls and storage subsystems
• Sound understanding of protocols/technologies like HTTP, SSL, SSH and Kubernetes
• Familiarity with a variety of open source technologies and tools like MongoDB, NodeJS, and nginx
• Familiarity with a cloud platforms like AWS, Azure and GCP
• Experience with monitoring and troubleshooting techniques
• Ability to communicate clearly with a diverse range of stakeholders across multiple domains
• Multi tasking and time management skills

Experience In The Following

• 1+ years in a Cloud Operations role
• 1+ years in a production environment supporting large-scale, mission-critical applications
• Interest and/or an understanding of programming e.g. golang, shell scripting and terraform

What you can look forward to as a Full-Time Okta employee

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

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