Senior Technical Trainer

2 weeks ago

Bengaluru, Karnataka, India Postman Full time US$ 90,000 - US$ 1,20,000 per year
About the Team

At Postman, we aim to put the customer at the center of everything we do. With over 40 million users, the Customer Education team is at the forefront of supporting our customers and internal employees on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers' journey.

The Opportunity

We are seeking a Senior Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center. You will also be responsible for delivering engaging in-person training for our new Postmanauts on a monthly basis

What You'll Do
  • Design and deliver trainings that help customers understand how to use Postman effectively
  • Deliver Postman Bootcamp to new employees on a monthly basis on-site
  • Develop training materials, such as presentation slides and in-product exercises that help customers and internal teams understand how to use Postman at all levels.
  • Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs
  • Track and analyze the effectiveness of training programs and make recommendations for improvements based on the pilot program.
  • Keep up-to-date with product updates and new features to ensure training programs reflect the most current information.
About You
  • 6 years minimum experience in software engineering and enterprise training
  • Ability to facilitate a resolution to complex technical issues
  • Extensive experience using Postman
  • Ability to travel up to 50% of the time
  • Passion for operationalizing, reporting on, and continuously improving customer experiences at scale
  • Consistent track record of successfully handling stakeholder relationships
  • Highly organized, with proven ability to work autonomously and run multiple projects at one time

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