POSITION SUMMARY: The staff in this position will report to a Team leader. The Payoff Team Agent plays a crucial role in ensuring accurate and timely processing of payoff requests, reinstatements, and modification quotes. The ideal candidate should be detail-oriented, organized, and able to work effectively under pressure and tight deadlines.

JOB FUNCTIONS AND RESPONSIBILITIES: 

• Prepare payoff quotes for loans and mortgages.
• Handle reinstatement requests, ensuring accurate calculations and timely responses.
• Generate modification quotes based on customer requirements.
• Collaborate with other team members to meet departmental goals.
• Maintain accurate records and documentation.
• Communicate professionally with internal and external stakeholders.
• Follow Regulatory and State Guidelines.
• Various other duties as assigned

EDUCATION / EXPERIENCE: 

• Bachelor's degree preferred.
• 1-2 years of processing experience preferred. 
• Prior experience in loan servicing or financial/Mortgage industry is a plus.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Ability to work efficiently under pressure.
• Excellent communication and teamwork abilities.
• No documented disciplinary action in the past 9 months.
• Should have an Appraisal rating of ''Effective Performance" or above in the last completed performance cycle.
• Should have completed 09 months in the current role.

WORK SCHEDULE OR TRAVEL REQUIREMENTS: 

Night shift / No travel requirement