Senior Technical Writer
1 week ago
About Lumber
Lumber is transforming workforce, payroll, and HR management in construction, helping companies streamline operations, stay compliant, and improve worker engagement.
Role: Sr. Technical Writer
Department: Product
Whitefield, Bengaluru
Roles of a SaaS Product Technical Writer:
Act as the primary creator and manager of all product documentation, ensuring accuracy and clarity.
Collaborate with product managers, developers, and designers to stay updated on product changes.
Write from the perspective of the end user, ensuring the documentation meets their needs.
Gather feedback from customers, support teams, and usability tests to improve documentation.
Ensure that documentation bridges the gap between technical details and user understanding.
Contribute to onboarding materials, FAQs, tutorials, and troubleshooting guides.
Responsibilities of a SaaS Product Technical Writer:
1. Content Creation:
o Write and maintain user manuals, API documentation, release notes, FAQs, and in-app help text.
o Develop quick-start guides, how-to articles, and video scripts for tutorials or training.
o Create training videos to demonstrate product features, ensuring clarity, engagement, and usability for diverse audiences.
2. Documentation Maintenance:
o Regularly update documentation to reflect new features, updates, and bug fixes.
o Use version control and content management systems to track changes and ensure accuracy.
3. Collaboration with Cross-Functional Teams:
o Work closely with engineers to understand technical features.
o Coordinate with customer support teams to identify common user issues and preemptively address
them in the documentation.
o Liaise with UX/UI designers to ensure a cohesive user experience across the product and its help
resources.
4. Adherence to Standards:
o Follow style guides, terminology, and branding guidelines to maintain consistency across all
documentation and video content.
o Use structured writing and plain language principles to make content accessible.
5. Tool and Technology Proficiency:
o Use tools such as Confluence, Markdown, DITA, or specialized documentation software.
o Leverage video editing tools (e.g., Camtasia, Adobe Premiere, or similar software) to create and
edit training videos.
o Understand basic concepts of SaaS and APIs to effectively document and visualize complex
topics.
6. Analysis and Improvement:
o Monitor user engagement with documentation and training materials using analytics tools.
o Continuously refine content and videos based on user feedback, analytics, and evolving product
needs.
7. Localization and Accessibility:
o Work on making documentation and training videos suitable for diverse audiences, considering
localization and accessibility standards.
o Collaborate with localization teams for multilingual support.
8. Training and Enablement:
o Develop internal guides or knowledge bases to train employees and partners on the product.
o Conduct training sessions for support and sales teams.
Preferred Skills and Qualifications
- Bachelor's degree in Computer science or commerce
- 3-4yrs Experience in Technical writing
- Certification related to technical writing
- Solid understanding of the Systems Development Lifecycle (SDLC).
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