Assistant Manager

Job Role:

The Assistant Manager - Janitorial Facility Management role involves overseeing daily facility operations, ensuring SLA compliance, and maintaining strong client relationships. The ideal candidate will have 8+ years of experience in facility management or hospitality, with a proven track record of leadership and operational excellence. The Assistant Manager will lead janitorial operations, mentor site supervisors, and drive service quality at assigned facilities. This role requires collaboration with clients and the sales team to ensure operational efficiency and client satisfaction.

Job Description / Responsibilities, Goals and Scope:

01) Manage daily operations at assigned facilities, ensuring services meet agreed SLAs and KPIs.

02) Allocate duties to Field Officers (FOs) and ensure adherence to shift rosters and staffing plans.

03) Track manpower deployment, absenteeism, and reliever availability, ensuring all vacancies are effectively managed.

04) Maintain strong relationships with clients, ensuring satisfaction and service retention.

05) Conduct regular meetings with A+ and B-grade clients, document discussions, and follow up on action points.

06) Submit daily, weekly, and monthly performance reports to the reporting manager.

07) Handle escalations efficiently, resolving complaints and feedback within agreed timelines.

08) Share audit and training reports with clients, adhering to agreed schedules.

09) Ensure to submit the weekly reports - Site visits, Client meeting points with closures, Facility walkthrough observations, training conducted details.

10) Guide teams in preparing and following 52-week cleaning schedules and shift rosters to optimize manpower utilization.

11) Mentor site supervisors and team leads, enhancing service quality and operational efficiency.

12) Ensure proper documentation and inventory tracking for housekeeping tools, machines, and consumables.

13) Monitor SLA compliance and recommend corrective measures to improve efficiency.

14) Identify cost-saving opportunities and implement operational efficiency measures.

15) Support the Operations Manager in preparing reports, managing escalations, and presenting operational reviews.

16) Assist the sales team with new site surveys using time-motion studies and scope analysis.

17) Propose optimal manpower planning solutions, integrating mechanized cleaning techniques.

18) Ensure timely submission of MIS reports covering manpower deployment, training compliance, client feedback, and financial tracking.

19) Organize structured meetings for site supervisors and operational leads to review service standards and improvements.

20) Evaluate site performance for Reward & Recognition (R&R) and submit reports to the Operations Manager for approval.

21) Conduct regular site audits and ensure closure of observations through Field Officers.

22) Ensure timely invoice submission and payment collection within the agreed credit period.

Required Key Skills / Desired Experience:

01) Educational Qualification: Graduate in any discipline from a recognized university.

02) Work Experience: Minimum 8+ years experience in Facility Management Field/Hotel industry, specifically in janitorial or housekeeping verticals.

03) Prior experience in a facility management field or hotel industry is mandatory.

04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.