Senior Software Engineer

Chubb is the world's largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

Chubb Infrastructure Operations is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient and secure operating environment where you (and the products you deliver) will thrive.

As a senior member of the Infrastructure Operations organization, you will combine your proven expertise with a never-ending quest to create innovative solutions. You will use your deep technical knowledge and industry experience in Application Support, Automation, Customer Experience, and operational knowledge to inspire and drive secure large-scale solutions.  You will promote a learning culture embracing leading-edge technologies and methodologies that solves business problems.

We are looking for a senior Middleware Support Engineer, with strong Linux and Windows administration skills.  Responsibilities will be focused on, but not limited to the support of Chubb's Middleware platforms (WebSphere, Tomcat, BizTalk, Apache, IIS). You will provide first level\second level support for operational issues, perform deployments of existing engineering patterns, engage application teams for requirements gathering, and perform operational processes to validate and ensure the health and capacity of Chubb's Middleware platform.  The Middleware Support Engineer will also collaborate with Engineering in the development of engineering patterns, deployment specifications, and enablement of patterns through the DevOps automation pipeline. You will be responsible for identifying, building and implementing solutions to increase stability, reduce toil and improve overall customer experience.  

PMO : Job Responsibilities

• Process & Administrative Support: operations, tooling and logistics support
• Program/Project Status Reporting: metrics & narrative status reporting, client SLA/KPI reporting, variances & trend analysis. Includes generation of reports following predefined script as well as preparation of custom reports as per project needs.
• Resource Management: demand/supply tracking, manage onboarding/offboarding processes, resource scheduling/tracking/ reporting.
• Governance & Control: implement governance standards including tracking, monitoring, reporting status of project/program deliverables.
• Quality & Compliance: support implementation of quality strategy, including policies, processes, templates, and checklists.
• Communication & Team Support: create/publish project updates, newsletters, orientation materials and start-up kits.
• Meeting Facilitation: document key notes and action items, distribute, proactively drive for action item results and resolution.
• Issue & Risk Management: document issues/risks, assign preventive/corrective actions, and monitor/track to closure.
• Deliverables Management: maintain deliverables repository and documentation.
• Workplan Management: work plan creation/maintenance/QA, configuration & management of time tracking tools.
• Time Tracking: maintain time tracking tools, reconciliation of hours, create exception reports and follow through required actions.
• Cost/ Expense Tracking and Reporting: shift/on-call hours tracking, expense verification/validation, financial & pyramid cost reports, and update forecasts in financial tracking tools.
• Invoicing: gather inputs and review/prepare proforma invoices/credit notes, update billing tool and receivables tracking.
• Financial Reporting & Analysis: generate financial reports, input billings & revenues in financial tracking tools and review/analyze variances.
• Overall Project Management & Coordination: support project teams/steams with publication, review and sign-off of major deliverables. Ensure consistent project plans are followed in line with schedule, cost, resource, and quality guidelines.
• Continuous improvements and innovation: drive initiatives to optimize PMO work, eradicate wastes and automate redundant processes. Adoption & implementation of best practices and standard PMO processes.

• Experience of 5+ years in PMO or business office functions.
• Bachelor's degree – Computer science, Business, Administration, Management, Finance, or any other relevant qualifications
• Certification in PMP, Prince2, or other project management methodologies will be an advantage.
• Excellent verbal and written communication skills 
• Excellent interpersonal skills and ability to contribute to a team-oriented environment.
• Excellent organizational skills and attention to details.
• Ability to prioritize tasks, work under pressure, maintain clear focus and see action through to delivery.
• Strong team player, with proven team leadership skills (Sr Analysts/Team Leads).
• Build trust and demonstrate integrity in all circumstances.
• Strong knowledge of Microsoft Office 365 Suite or related software.
• Well versed with MS Excel functions and analytical features.
• Strong working knowledge of tools like Microsoft Project, Microsoft Planner or equivalent.