Software Application Engineer II

Imagine being part of an agile team where your ideas have the potential to reach millions. At Amazon Mesa, we work on highly advanced, consumer-facing products where every team member plays a critical role in shaping the future. You'll enjoy the innovative atmosphere of a start-up while leveraging the resources and scale of a Fortune 500 company.

At Amazon Mesa, our mission is to build a personalized, curated, and seamless streaming experience. We help customers discover emerging artists while continuing to enjoy their favorite established Mesaians. Our work spans large-scale distributed systems across mobile apps, the web player, and streaming-forward engagement platforms. Mesa products are available globally, and our innovation continues to enrich the lives of customers around the world.

We are looking for passionate team members across a variety of functions—including software engineering, marketing, design, and operations—to help us launch impactful new initiatives. Come innovate with us as we continue to make history

As a Support Engineer, you are a SME on your team and act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You deep dive into automation issues to identify problems and work with engineering teams to resolve issues impacting fleet performance and availability. You develop automation tools to assist with daily systems administration tasks. You'll be considered a subject matter expert capable of root causing all platform issues. You design and develop complex high performing scripts and applications. You work to solve performance errors on Linux based systems, using AWS tools, service logs and Linux performance monitoring tools. You work with other Amazon leaders to share ideas and improve support within the company. You take a role in the strategic direction of the team. You demonstrate excellent judgment when making decisions.

We are looking for engineers who can use scripting and programming skills to troubleshoot and resolve issues across our array of products. You will own production system software deployments and ongoing software upgrades for our frontend and backend services. Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. Support Engineers also develop tools and automation to achieve human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background, are interested in business growth and have passion to develop tools at large scale, this is the opportunity for you.

Key job responsibilities

• Have the ability to learn technical concepts quickly with a strong sense of urgency
• Have enthusiasm for working in a fast paced, rapidly changing environment
• Be a creative problem solver, who is passionate about innovation and customer experience.
• Have strong written and oral communication skills
• Can deal with ambiguity; work with minimum supervision.

• 2+ years of software development, or 2+ years of technical support experience
• Bachelor's degree in engineering or equivalent
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages

• Experience with AWS, networks and operating systems

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