Center Manager
6 days ago
RESPONSIBILITES : -
- Based on Corporate strategic plan prepares the annual operating budget and performance target for the centre in collaboration with regional head / corporate strategic team.
- Achievement of Financial Targets of the centre
- Monitor the performance of the centre in terms of revenue and profitability against targets and take corrective steps as required, team performance management against defined KRAs.
- Undertake cost optimisation initiatives such as reducing the usage of consumables, monitoring fixed and variables cost etc;
- Oversee the processes, procedures, equipments, and other facilities employed in IVF Centre asper defined SOPs and Protocols and are followed at centre by each teammate.
- Oversee Medical record management.
- Act as an escalation point for all operational issues and take suitable action by interfacing with the concerned stakeholders.
- Guardian for adherence for medico legal aspects and other compliances at the centre.
- Liasoning with centre level sales head in establishing the brand in the localities/area/city through various sales / marketing campaign.
- Monitor the budget utilization, study and analyse causes for significant deviation from budget and take corrective actions for the same.
- Coordinating with corporate MIS Team to close the monthly P & L.
- Ensure timely goal setting, performance review, appraisal, and feedback for self and direct reportees in a timely manner.
- Maintaining organization s competitive advantage in the industry through developing and monitoring administrative costs across departments.
- Continuously putting efforts towards conversion, retention, contribution, and compliance.
- Reviewing internal operations & processes, regularly, along with the company protocols/SOP& attempting to improve service deliveries.
Key Result Areas : -
Customer
- Customer Satisfaction (NPS) score of 90%
- Customer retention (2nd Cycle) - @ 60%
Financial
- Revenue
- Conversion%
- Revenue per OPU (RPO)
- Contribution Margin
- EBITDA
Process
- Adherence to Medico Legal requirements, audit score of 95%
- SOP implementations & adherences, Audit score of 95%
People
- 100% achievement of training manhours of the center
- Identify and prepare second in command of the center.
Job Location : - Vizag, Vijayawada, Tirupati, Hanumakonda, Karimnagar, LB Nagar
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