Account Management Associate

5 days ago

Delhi, Delhi, India Kraftshala Full time

Job InformationDate Opened10/21/2025Job TypeFull timeIndustryServices - Corporate B2BCityNew DelhiState/ProvinceDelhiCountryIndiaZip/Postal Code110044Job DescriptionAccount Management AssociateThe short version:Who we're looking for: People who are great at building relationships and keeping things moving. You're probably the one who remembers every deadline, checks in with everyone, and somehow manages to keep it all together when things get hectic. If you're someone who enjoys working with people, balancing multiple priorities, and seeing plans turn into results, you'll fit right in here.What this role is about: You'll work with our recruiter partners - the companies that hire from Kraftshala - to make their hiring experience seamless. From setting up placement drives and coordinating with internal teams to solving last-minute challenges, you'll be the bridge that keeps everything connected and running smoothly.Why you should apply: This is a role where you'll see your work translate into real outcomes - recruiters finding the right talent and students landing their first jobs. You'll sharpen your communication, problem-solving, and relationship-management skills - the kind that'll set you up for any leadership or business role in the future. And the cherry on top? You'll get to build a network that most people only dream of - working directly with the top leadership of some of India's best brands and marketing agencies.The detailed version:One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and that's exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.Primary Responsibilities will include:Placement OperationsManaging end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently metPlanning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholdersServing as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queriesCollaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the processTracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areasIdentifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-buildingProcess OptimizationEvery delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. That's why we're constantly refining the way we operate, and hence, you'd be:Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.Monthly Outcomes:Month 1: Understand all current placement processes, tools, and workflows. Assist in 2-3 drives and begin managing recruiter and student interactions.Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and

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