Delivery Lead

2 days ago


Dhule, Maharashtra, India Shashwath Solution Full time US$ 90,000 - US$ 1,20,000 per year

Responsibilities:

Oversee overall service delivery management.

Ensure adherence to Service Levels.

Collaborate with client Service Delivery management personnel.

Manage the compilation of metrics around open tickets, backlog, aging, etc.

Drive metrics-driven continuous improvement and customer satisfaction.

Must-Have:

Proven experience in delivery management.

Strong leadership and team management skills.

Excellent communication and stakeholder management abilities.

Proficiency in using ServiceNow (SNOW) toolset for incident management.

Good-to-Have:

Experience in managing Oracle-related projects.

Familiarity with ITIL processes and frameworks.



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