Associate IT Support Engineer Openings At Chennai

2 weeks ago

IND Chennai Neville Towers, India Wolters Kluwer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About the Role:
The Associate IT Support Engineer is part of the DXG DSS Platform and Product Support (PPS) team.  In this role you are responsible for providing analysis, recommendations on resolution and support of applications and technical services that is utilized by business professionals who partner with Wolters Kluwer. Additional responsibilities include working with Application Development, Operational Intelligence, DevOps, and QA teams to improve incident resolution, issue anticipation and system resiliency. Leadership potential, prior work experience (internships, projects, and co-ops) and general interest in technology and its business applications are a plus.
 

Essential Duties and responsibilities

Provide support for */dxg multiple research platforms and related services utilized by customers of Wolters Kluwer
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Proactive monitoring / Event management: analysis of system alerts, logs, system behavior, Performance analysis, resource utilization, and performance trends
Take ownership of customer issues reported and see problems through to resolution
Provide management with metrics related to system availability, support issues, and KPIs as requested

Years Of Experience-2+ years


• Requires basic knowledge of theories, principles and concepts within a technical discipline; has exposure to current technologies through coursework or internship

• Applies general knowledge of business and industry gained through education or experience

• Performs routine technical assignments and uses existing procedures to apply to technical concepts to solve standard problems

• Receives instruction, guidance and direction from more senior team member

• Impacts own work and has limited impact on work team

• Communicates straightforward information

Education: 

Required: Bachelor's Degree in Computer Science, Mathematics, or Information Technology, or related field.

Preferred: Master's Degree in Computer Science or Information Technology or related field.
 

Physical Demands

Normal office environment

Work hours determined by shift as part of a 7x24 staffing schedule:

Shift-1

07:00 AM – 04:00 PM

Shift-2

03:00 PM – 12:00 AM

Shift-3

11:00 PM – 08:00 AM

Shift assignments will be rotated every month

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

  • Software test automation engineer

    2 weeks ago

    IND - Chennai, Neville Towers, India Wolters Kluwer Full time US$ 80,000 - US$ 1,20,000 per year

    About the Role:As an Associate Software Test Automation Engineer, your role involves supporting our team in ensuring the quality and reliability of our software products. You will assist in developing and executing test cases, working closely with more experienced team members to learn and grow your skills in test automation. This position offers an...

  • Associate Director Professional Services

    5 days ago

    IND - Chennai, Neville Towers, India Wolters Kluwer Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    POSITION SUMMARYThe Associate Director is responsible for the successful execution of the technical configuration and coding of ELM professional services projects that are executed by GTS.  The individual manages a team of Development,  Quality Assurance , Data Migration, Training , Scrum Masters and leverage them to deliver projects for our clients. The...

  • Huge Openings For Payment Posting jobs at chennai

    3 days ago

    Chennai, India green success infotech Full time

    Huge Openings For Payment Posting jobs at chennai Job description /: Dear Candidate, Greetings/!/! We are pleased to inform you about Opening with the Healthcare for the profile of CHARGE ENTRY &PAYMENT POSTING Experience /: 0.6Year /- 3 Years Qualification /: Any Graduate Essential Requirement /:/- Associate should have worked Experience in Charge Entry &...

  • Associate IT Support Engineer Openings At Chennai

    2 weeks ago

    Chennai, Tamil Nadu, India Wolters Kluwer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the Role:The Associate IT Support Engineer is part of the DXG DSS Platform and Product Support (PPS) team. In this role you are responsible for providing analysis, recommendations on resolution and support of applications and technical services that is utilized by business professionals who partner with Wolters Kluwer. Additional responsibilities...

  • Business Support Associate

    1 week ago

    Chennai, India Hoopoe Infoedge Pvt Ltd Full time

    **We are hiring!!!** **Role: Business Support Associate - Chennai** **Location: Perungulathur, Chennai (WFO)** **Shift: Rotational (US shifts - 6PM to 6AM, Any 9 hours)** **Cab: Free cab, within 30 Kilometers radius from office.** **WeekOffs: 2 days Rotational offs** **Education: 10 + 2 years/Diploma/Any Graduation.** **Salary: 2,40,000...

  • Senior Enterprise Software Engineer

    1 week ago

    IND - Chennai, Neville Towers, India Wolters Kluwer Full time US$ 1,25,000 - US$ 1,75,000 per year

    .As a DevSecOps Senior Engineer, you will be expected to actively participate in the design, development, and deployment of our cloud platform solutions. You will work on projects that require a keen attention to detail and a strong commitment to quality. Your ability to collaborate effectively with team members and communicate clearly will be essential in...

  • Bpo Job Vacancy

    2 weeks ago

    Chennai, India chennai jobs Full time

    Urgent CUSTOMER CARE Job Openings in Chennai For FRESHERS AND EXPERIENCED CALL CENTER, TELE-CALLER JOB Need: TELUGU, TAMIL, MALAYALAM, KANNADA Male and Female Those who interested to working in BPO office Call or WhatsApp: 9995199820 **Salary**: ₹11,600.00 - ₹17,000.00 per month **Benefits**: - Food provided - Health insurance - Life insurance -...

  • Opening for Cse(Voice Process) for Chennai

    7 days ago

    Chennai, India Catalyst Corporate Services Full time

    From 0 to 2 year(s) of experience - ₹ 50,000 - 1,25,000 P.A. - Chennai**We have Opening with Catalyst Corporates Services for CSE (Voice Process) **Role - Customer Support Representative (voice process)** **Location - Chennai, Greams Road-Thousand Lights West** **Shift - Evening 6:00PM to 3:00AM(night shift)** **Please Find below JD-** - Maintaining a...

  • Job Vacancy in Customer Care-chennai

    7 days ago

    Chennai, India chennai jobs Full time

    Urgent BPO openings for freshers in Chennai Customer Care | Call Center| Tele Caller Languages: TELUGU, TAMIL, MALAYALAM, KANNADA ONLY MALES DAY SHIFT ONLY, SUNDAY FIXED WEEK OFF NO WORK-PRESSURE WORK IN OFFICE Call or WhatsApp your resume: 09995199820 **Salary**: ₹11,900.00 - ₹17,000.00 per month **Benefits**: - Food provided - Health...

  • Job Vacancy for Call-center in Chennai

    5 days ago

    Chennai, India chennai jobs Full time

    We have an emergency openings for Customer_Care in Chennai Languages: Telugu, Tamil, Malayalam, Kannada Food Provided Freshers and Experienced Male and Female No target. No pressure BPO_Call Center_Customer Care_Tele Calling Day shift, Sunday Fixed Week-off Call or WhatsApp - 9995199820 **Salary**: ₹11,900.00 - ₹17,000.00 per...