Customer Service Representative

20 hours ago

Patna, Bihar, India Sunshine Manpower Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job Title: Customer Service Representative (Pharma industry)

Location: Patna (East)

Experience Required: 2–3 years (preferably in sales, marketing, or the healthcare sector)

Key Responsibilities:

  • Clearly and effectively communicate product information and usage across various stages of surgical procedures to current and potential customers.
  • Foster long-term, trust-based relationships with customers to enhance satisfaction, promote loyalty, and position the company as a trusted healthcare partner.
  • Gather relevant field-level insights and customer data to support business strategy and reporting.
  • Understand customer needs and effectively close sales interactions to meet or exceed assigned territory sales targets.
  • Collaborate with the company's account manager to support and execute initiatives that drive market development.
  • Ensure efficient distribution channel management to maintain consistent product availability and customer service.

Required Skills and Qualifications:

  • Graduate degree, preferably in B.Sc., B. Pharma, or D. Pharma, or a science-related discipline.
  • Candidate should have local area experience.
  • Highly self-driven with a proactive approach to tasks and responsibilities.
  • Strong interpersonal and verbal communication skills.
  • Solid foundation in consultative and persuasive selling techniques.
  • Proven ability to manage and maintain strong customer relationships.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Experience:

  • sales, marketing & healthcare industry preferred: 2 years (Required)

Work Location: In person

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