Bilingual Operations Specialist

Job Description

: Bilingual Operations Specialist

We are seeking a Bilingual Operations Specialist in Mexico. This is an on-site work position, and the individual will be required to report into our Mexico City office.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do:

As a Bilingual Operations Specialist, you will play a key role in supporting our clients pre-employment screening process. Your responsibilities will include delivering accurate and reliable screening results, helping our clients create safer environments for their employees, customers, and partners. Your attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process. Individual must be Bilingual in Spanish & English (verbal and written).
Location: Position based in our Mexico City office (Polanco, CDMX)
Hours: Monday to Friday 8:00 am - 5:00 pm CST

Responsibilities:

• Handle verifications for some of our high-profile clients.
• Know customer SOPs and FADV systems.
• Verify candidate details including current and previous employment, education, professional licenses, certifications, and references.
• Contact companies and educational institutions to verify candidate-provided information.
• Communicate with third parties such as employers, schools, state boards, and online databases to verify information.
• Write detailed and accurate reports flagging any discrepancies found during the verifications process.
• Record confirmed information in our First Advantages platforms, ensuring data integrity.
• Perform quality checks to meet client-specific standards.
• Meet daily volume and accuracy targets.
• Perform other related tasks and functions as needed.

Requirements:

• High School Diploma, GED, or equivalent required.
• At least 1 year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking and fact-checking responsibilities.
• Strong communication skills (presentation, written, verbal) and reading comprehension.
• Typing speed of at least 20 words per minute (WPM) with 90 PERCENT accuracy.
• Familiar with MS Office Suite, especially Excel.
• Attention to detail and use of good judgment.

Performance:

• Setting and executing goals; attending regular 1:1 meetings; Participate in employee engagement.

Training:

• Attend required internal trainings (e.g., Compliance, Privacy); Attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager.

Physical Requirements & Work Environment:

This role is largely sedentary in nature. The role requires the ability to lift and/or carry equipment and files up to 20 pounds, walk, bend, or stand as needed. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, digital phones, smart cameras, webcams, photocopiers, scanners, calculators, filing cabinets, and fax machines.

The above statements are intended to describe the general nature and level of work that is done by most of the people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and requirements.

Why First Advantage is Your Next Big Career Move

First Advantage is going through a technology transformation We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

What Are You Waiting For? Apply Today

You have learned a little about us today we want to learn about you If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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