Partner Intergration

Location: Mumbai only

Work Hours: Comfortable with US night shifts

Week Offs: Rotational week offs (2 days)

CTC: Maximum ₹7 LPA(Experienced)

Availability: Immediate joiners preferred

Expected Joining: 2nd week of September

Certification : B1/B2

Position Overview:

The Seller Support (Techno Functional) Associate will serve as the primary partner support contact for e-commerce sellers and their solution providers, focusing on API integration and troubleshooting. This role requires a blend of technical proficiency and client-facing skills to ensure seamless integration and exceptional support.

Key Responsibilities:

 Partner Support: Act as the primary solution provider for sellers and their solution providers/SPOCs, addressing technical issues and concerns related to API integration.

 Communication: Engage with clients / sellers/ solution providers over multiple communication channels

(phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of issues.

 Technical Analysis:

Analyze code and perform API integrations, ensuring smooth connectivity between e-commerce tools and other systems.

 Process Improvement: Identify and implement process improvements, develop internal documentation, and contribute to a collaborative team environment.

 Relationship Management: Establish and maintain productive working relationships with current and potential sellers/partners.

 Cross-functional Liaison:

Work with departments such as Customer Service, Site Merchandising, Category Management, Technical Support, Investigations, and Payments to resolve issues and answer questions.

 Performance Metrics: Maintain high performance metrics including quality, productivity, first contact resolution, and attendance.

Key Responsibilities in Detail:

 API Integration and Troubleshooting:

o Maintain API integrations between e-commerce tools and other systems.

o Troubleshoot and resolve API integration issues promptly.

o Provide technical support to internal teams and external partners regarding API usage and integration.

o Document integration processes, technical specifications, and user guides.

 Solution Collaboration:

o Work closely with solution providers to understand their API capabilities and limitations.

o Liaise with sellers to understand their e-commerce tool requirements and provide tailored solutions.

 Continuous Improvement:

o Stay updated with the latest trends and best practices in API integration and e-commerce technologies.

o Recommend and implement improvements to enhance integration efficiency and performance.

Preferred Candidate Profile:

Techno Functional Associates with coding knowledge, neutral accent, good written and spoken communication skills in US English, and experience in client/seller interaction, particularly in the North American market.

 Experience:

o Relevant: Minimum of 2 year for M02s, and 4+ years for M03s.

o Client/Seller Facing: Minimum of 1 year for M02s, and 2 years for M03s.

 Technical Skills:

o Proficiency in programming languages such as C, C++, Java, HTML, JavaScript, SQL, and PeopleCode.

o Strong understanding of API integration and ability to maintain and troubleshoot API integrations

between e-commerce tools and other systems.

 Soft Skills:

o Proficiency in US English, with excellent written and oral communication skills.

o Strong customer orientation, attention to detail, and adaptability to changing business needs.

o Proficiency in MS Office applications, specifically Excel, and familiarity with web browsers.

o Logical reasoning, data interpretation, and good data handling skills.

Work Environment:

 Demonstrate the ability to work independently while utilizing client's knowledge base resources, policies, and procedures.

 Contribute to a team environment while adhering to service level agreements for phone, email, and/or chat cases.

By joining our team, you will play a critical role in ensuring the smooth integration of e-commerce tools, providing exceptional support, and driving continuous improvements to enhance our service offerings.

Candidates can share cv on

Job Type: Permanent

Pay: ₹500, ₹700,000.00 per year

Work Location: In person