Connect Direct

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

Key Responsibilities:

• Implement and maintain IBM Sterling File Gateway and Connect Direct. for secure and efficient file transfer between systems.

• Provide Escalated Production Support for our existing client (inlcudes Rotational On-call)

• Design and maintain Business policies and routing templates within SFG

• Troubleshoot File Transfer issues between Business partners and provide Incident fixes.

• Ensure compliance with Security Policies, that includes Fix pack upgrades, version upgrades through planned changes

• Work with other Infrastructure teams and Application support teams and should be able to lead, during a Major Incident call.

• Particiapte in Change advisory boards to present changes and work with problem management team for reactive / proactive problem management.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• Primary Skills – IBM Sterling File Gateway, B2B integrator, Connect Direct

• Minimum Experience – Atleast 7-8  years of core experience (in the primary skill). Should have worked with external clients, as part of the core experience.

• Experience with SFG/CD/IBM Control center architecture, configuration, and administration.

• Level 3 support : SFG and Connect direct Setup, Analysis and configuration

• Knowledge of file transfer protocols: Familiarity with FTP, SFTP, AS2, and other protocols used in file transfer.

• Security expertise: Understanding of PKI, certificate management, and other security technologies.

• Red hat Linux experience: Comfortable with Linux command line and common Unix commands.

• Scripting skills: Proficiency in scripting languages like Shell, Perl, or Python for automation and process improvement.

• BPML/GPM: Experience with BPML or GPM for developing and managing business processes.

Preferred Technical and Professional Experience

• Knowledge of SQL (IBM DB2 queries) for database interaction.

• Cloud technologies: Experience with Azure cloud, particularly for migrating SFG to the cloud.

• Mainframe Connect Direct knowledge.

• Communication and collaboration: Strong written and verbal communication skills for collaborating with cross-functional teams.

• Problem-solving skills: Ability to troubleshoot and resolve technical issues related to SFG.

• Analytical skills: Ability to analyze system performance and identify areas for improvement.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.