Academy Business Analyst

We are looking for an experienced Business Analyst to join the LSEG Academy team and lead the requirements management process and be involved in the complete product delivery life cycle from conceptualisation to production. This role will also support the wider Academy team in delivering on its objectives for operational efficiency, through process review, refinement, automation and ongoing management.

The role requires working closely with Academy, Engineering and Operations teams to capture, review and build requirements for maintenance and updates of the Academy platforms including LMS and Learning Centre.

The role presents an opportunity work in a fast-paced high performance environment to deliver value to our customers.

You will have a passion for technology and education, with a strong desire to ensure positive customer outcomes and customer experiences overall.

Responsibilities:

• Liaise between business head of platform, tech PO and tech squad
• Help ratify business requirements and translate to technical user stories
• Support backlog grooming and prioritisation
• Support business validation of new feature development and release process QA
• Bridge resource gaps in small 4 person tech squad, to provide support and maximise teams output
• Support Academy Asana process and workflow, seeking opportunities for cross team collaboration and process enhancement
• Support salesforce data requests and help with data consistency (reporting, bulk updates etc.)
• Data analysis (Excel, SQL, AI) - Help analyse usage trends, search term volumes, search success/failure metrics, identify learning trends/gaps, analyse support ticket trends to identify reoccurring issues and areas for improvement
• Support Elastic Search configuration refinement to improve learning discoverability 
• AI Prompt Engineering support
• Report building and data visualization (Power BI, Tableau, Snowflake etc)
• Manage and maintain technical documentation to support LC resiliency and future onboarding
• Help academy identify and implement wider operational efficiencies and automation (Advanced Excel, python, automation)

Qualifications:

• Technical: Good technical skills with curiosity about further development.

• Must be familiar and have advanced expertise using Power BI, Snowflake, Python, and MS Excel.

• AEM configuration and authoring

• Strong analytical skills

• Data mining and manipulation

• Asana workflow mgmt.

• Jira / Confluence process mgmt.

• Interpersonal Skills: Must be able to communicate optimally with system users, customers, and technology leads.

• Interpersonal skills: Able to handle and prioritise numerous tasks and manage time effectively.

• Attention to detail: A keen eye for detail and be able to spot any issues that may arise with various learning technology tools in use.

• Problem-Solving: Strong troubleshooting skills and with focus on finding solutions.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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