Software Engineer

2 days ago

Chennai, Tamil Nadu, India GSSTech Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are seeking an experienced Software Engineer – IVR Scripting with strong expertise in Genesys PureEngage to join our growing team. The ideal candidate will have hands-on experience designing, implementing, and optimizing contact center routing strategies while ensuring seamless omnichannel experiences.

Key Responsibilities

  • Develop and optimize routing strategies on the Genesys PureEngage platform across voice, email, work item, and digital channels.
  • Design, implement, and maintain effective contact center workflows to maximize efficiency and customer satisfaction.
  • Create and manage complex routing rules using the Genesys Rules Authoring Tool (GRAT), ensuring scalability and performance.
  • Troubleshoot and resolve routing-related issues by analyzing logs, call flows, and debugging tools.
  • Collaborate with stakeholders to translate business requirements into functional routing strategies.
  • Leverage reporting tools to monitor KPIs such as SLAs, AHT, and agent utilization, providing data-driven insights and improvements.
Required Skills & Experience

Strong knowledge of Genesys PureEngage platform architecture (digital routing, reporting, administration, and integrations).
Proficiency in GRAT with ability to create, modify, and optimize routing rules.
Experience in contact center routing strategy design (skills-based, priority, data-directed).
Solid understanding of omnichannel routing concepts across multiple digital channels.
Expertise in workflow design, optimization, and documentation.
Strong problem-solving skills for routing issues and system debugging.
Excellent analytical skills to assess routing performance and recommend improvements.
Deep understanding of contact center operations and KPIs (SLAs, AHT, abandonment rates, etc.).

  • Senior Software Engineer

    6 hours ago

    Chennai, Tamil Nadu, India Banyan Software Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...

  • Principal Software Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Banyan Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...

  • Software Engineer I

    7 days ago

    Chennai, Tamil Nadu, India Botree Software Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    ResponsibilitiesDesign, develop, implement, and maintain java application phases, code, and softwareProgramming, testing, and debuggingCompetence and comfort using multiple frameworksAbility to gather accurate requirements and work closely with stakeholdersStrong attention to detail with the ability to identify errorsTechnical SkillsExperience in working...

  • Cloud Software Engineer

    6 days ago

    Chennai, Tamil Nadu, India Banyan Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...

  • Cloud Software Engineer

    6 days ago

    Chennai, Tamil Nadu, India Banyan Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...

  • Head of Software Engineering

    2 weeks ago

    Chennai, Tamil Nadu, India ESDS Software Solution Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Senior Software Engineering – Autonomous Cloud PlatformLocation: Nashik/ Chennai/PuneEmployment Type:Full-time / Leadership RoleAbout the RoleWe are looking for a dynamic and experienced Head of Engineering to lead the development of an AI-powered Autonomous Cloud Portal. You will be responsible for driving the full software development...

  • Software Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Bluepms Software Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Design, develop, test & maintain software solutions using C# and SQL with .NET framework.* Collaborate with cross-functional teams on project delivery and technical roadmap planning.

  • Laserbeam Software

    2 days ago

    Chennai, Tamil Nadu, India LaserBeam Software Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionSenior Full-Stack Developer : .NET Core, React, and MicroservicesWe are seeking a highly skilled and experienced Senior Software Developer to join our innovative development team. The ideal candidate is a full-stack expert with deep proficiency in .NET Core, React JS, Microservices architecture, and modern software practices. This role is critical...

  • Software Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Sankara Software Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What You'll DoLead talented developers through the full software lifecycleArchitect scalable, secure solutions with industry best practicesInspire collaboration across engineering, product, design, and QACultivate growth through mentorship, performance reviews, and agile ritualsManage project timelines, allocate resources effectively, and mitigate...

  • Video Editor/Cameraman

    2 days ago

    Chennai, Tamil Nadu, India engineer vasanth Full time ₹ 15,000 - ₹ 3,00,000 per year

    Software proficiencyTechnical skillsDetail AttentionAdaptabilityWe need experienced candidates in editing.Age between YearsMale candidates onlyWilling to join ImmediateJob Type: Full-timePay: ₹15, ₹25,000.00 per monthWork Location: In person