Senior ServiceNow Developer

5 days ago

Bengaluru Indore Pune, India Calsoft Full time

ServiceNow Platform Lead

Experience: 5-8 years (Tech Lead / Senior Resource)

Certifications:

CSA mandatory; CAD/CISITSM/CSM preferred Role

Overview Manage and optimize the ServiceNow platform, working closely with the platform architect and platform owners, ensuring smooth operations, compliance, and cost-effective license usage.

Act as the key point of contact for platform activities, reporting, and security.

Key Responsibilities

  • Oversee platform administration, governance, and health.
  • Set up and manage the Security Center module.
  • Optimize licenses: allocation, reclamation, approvals, and usage reporting.
  • Monitor security and implement patches/upgrades.
  • Perform platform analysis, generate insights, and support audits.
  • Coordinate with stakeholders and vendors.

Required Skills

  • 5–8 years in ServiceNow (platform ownership, Tech Lead, or senior consultant role).
  • Strong knowledge of ITSM/CSM modules.
  • Experience with license optimization, security monitoring, and platform activities such as cloning, upgrades, etc.
  • Excellent communication and stakeholder management

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