
Field Service Engineer
2 days ago
1. Customer Support & Relationship Management
o Provide technical support, guidance, and troubleshooting for marking and
coding machines.
o Build and maintain strong relationships with existing clients through regular
visits and communication.
o Identify and address customer pain points by recommending product
improvements or new solutions.
o Conduct training sessions for customers on product usage and maintenance.
2. Service & Maintenance
o Perform installation, commissioning, preventive maintenance, and servicing of
machines.
o Ensure timely resolution of customer complaints and service requests.
o Maintain customer records, service reports, and share insights with managers
for service enhancement.
o Plan and execute Annual Maintenance Contracts (AMC) and schedule
periodic maintenance visits.
3. Technical Expertise & Troubleshooting
o Diagnose and resolve machine issues efficiently, ensuring minimal downtime.
o Stay updated on industry trends, competitor activities, and technological
advancements.
o Maintain a high level of product knowledge to provide accurate technical
support.
4. Documentation & Reporting
o Prepare and submit detailed service reports, including findings,
recommendations, and resolutions.
o Maintain accurate logs of service activities and customer interactions.
o Provide market insights and competitor analysis reports to the management
team.
5. Travel & On-Site Support
o Willingness to travel as per company requirements for on-site service and
support.
o Coordinate with internal teams to ensure timely service delivery and spare
parts availability.
Skills & Competencies:
Strong problem-solving and analytical skills.
Good communication and interpersonal skills.
Basic knowledge of computers, MS Office, and internet usage.
Self-motivated team player with the ability to work independently.
Multilingual skills preferred for better customer interaction.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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