Associate Technical Analyst

4 days ago

Bengaluru, Karnataka, India Viraaj HR Solutions Private Limited Full time US$ 60,000 - US$ 80,000 per year

About The Opportunity
A role within the IT services and enterprise application support sector supporting mission-critical business applications and infrastructure. This on-site position is based in India and focuses on delivering fast, SLA-driven technical support, incident resolution, and operational stability for internal and external stakeholders.

Job Title

Primary (standardized) title:
Associate Technical Analyst

Location:
India |
Workplace:
On-site

Role & Responsibilities

  • Provide L1/L2 technical support for applications and infrastructure: intake, diagnose, and resolve incidents within SLA and escalate complex issues appropriately.
  • Perform hands-on troubleshooting across Linux/Windows servers, application stacks, and SQL databases to restore service and identify root causes.
  • Monitor alerts and system health using monitoring tools; triage alerts, execute runbooks, and confirm incident closure with stakeholders.
  • Manage tickets in ServiceNow/Jira: maintain accurate logs, update status, communicate progress to users, and ensure timely resolution.
  • Create and maintain runbooks, knowledge-base articles, and operational checklists to reduce repeat incidents and accelerate onboarding.
  • Contribute to post-incident reviews and process improvements to strengthen operational resilience and reduce mean time to resolution (MTTR).

Skills & Qualifications
Must-Have

  • 1–3 years of hands-on experience in technical support or analyst roles with L1/L2 incident management and troubleshooting.
  • Strong practical skills with Linux and Windows servers plus working knowledge of SQL for diagnostics and simple queries.
  • Experience with ticketing systems (ServiceNow or Jira), monitoring/alerting tools (Nagios/Datadog/Prometheus or equivalent), and working within SLA/ITIL frameworks. Clear verbal and written communication. Must be available to work on-site in India.

Preferred

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
  • Basic scripting skills (Python, Bash, or PowerShell), familiarity with cloud fundamentals (AWS/Azure) and networking basics (TCP/IP, DNS).
  • Certifications such as ITIL Foundation, CompTIA Network+, or vendor-specific IT support credentials are a plus.

Benefits & Culture Highlights

  • On-site, collaborative environment with hands-on mentorship and clear technical growth paths.
  • Opportunities to upskill on cloud, automation, and monitoring platforms plus cross-functional exposure.
  • Competitive compensation, paid time off, and a focus on operational excellence and employee development.

To apply: send your CV highlighting relevant technical support experience, troubleshooting examples, and availability for on-site work in India.

Skills: service desk express,technical support,chat,mail,call

  • Associate Technical Analyst

    1 week ago

    Bengaluru, Karnataka, India Computacenter AG & Co. oHG Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Associate Technical AnalystPlease find Data Analyst JD.Collecting data from various sourcesStreamlining data collection methods to create automated and easy-to-use routinesDesigning databases and data systemsMaintaining databases and data systems by addressing errors and monitoring performanceAnalysing collected data and putting it into a format that others...

  • Associate Technical Analyst

    5 days ago

    Bengaluru, Karnataka, India Orcapod Consulting Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Hi All,We have the openings for the Associate Technical Analyst.Location : BangaloreOperational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shiftProcess – Calls & Chats / Email / Requests5 days work from Office MandatoryExperience & Education:Bachelor's degree in a relevant field or equivalent work experience Graduation mandatory)6...

  • Associate Technical Analyst

    4 days ago

    Bengaluru, Karnataka, India Orcapod Consulting Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Hi All,We have the openings for the Associate Technical Analyst.Location : BangaloreOperational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shiftProcess – Calls & Chats / Email / Requests5 days work from Office MandatoryInterview Mode: Face to FaceExperience & Education:Bachelor's degree in a relevant field or equivalent work...

  • Associate Technical Analyst

    1 week ago

    Bengaluru, Karnataka, India Computacenter Full time

    Life on the Team:Experience: 1 - 3 YearsAs a Associate Technical Analyst, you'll be an integral part of a dynamic End User Services team committed to delivering world-class IT support. Working both independently and alongside peers, you'll be the face of technology support for our users—offering hands-on assistance, resolving issues, and ensuring seamless...

  • Associate Analyst

    4 days ago

    Bengaluru, Karnataka, India Optiv Full time US$ 80,000 - US$ 1,20,000 per year

    The Associate Analyst will provide intrusion/incident monitoring and detection utilizing customer provided data sources, audit and monitoring tools at both the government and enterprise level. An Associate Threat Analyst is required to be flexible and adapt to change quickly. The Associate Threat Analyst will work closely with our Threat Analyst to service...

  • Senior Technical Analyst

    2 weeks ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Senior Technical AnalystWe are seeking a highly skilled and experienced Senior Technical Analyst to join our team. This is an exciting opportunity for someone who is passionate about technical problem-solving, has excellent analytical skills, and can work effectively in a fast-paced environment.">">

  • Associate Analyst

    5 days ago

    Bengaluru, Karnataka, India People Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job TitleAssociate AnalystJob DescriptionThe Digital Ad Operations reporting group is responsible for reports of the MNI campaigns. This Includes Campaign delivery reporting, analyzing campaign's performance on daily basis, troubleshooting any reporting issues, and interacting closely with the US teams on a regular basis. The Digital Ad Operations group is...

  • Associate IT Operations Analyst

    5 days ago

    Bengaluru, Karnataka, India Ecolab Full time US$ 60,000 - US$ 1,20,000 per year

    Ecolab is seeking anAssociate IT Operations Analystto be responsible for providing support via monitoring, troubleshooting, and issue resolution and escalation ensuring a superior level of customer service.What's In It For YouThe opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant...

  • Technical Analyst

    19 hours ago

    Bengaluru, Karnataka, India People Prime Worldwide Full time

    About Client:Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus...

  • Technical Product Development Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeBusiness Analyst Full time ₹ 1,20,00,000 - ₹ 2,01,00,000

    We are seeking a professional with expertise in technology and business analysis to fill this key role.">In this position, you will play a vital part in bridging the gap between business needs and technical solutions, ensuring successful project delivery. The ideal candidate will have excellent analytical skills and be able to communicate complex ideas...