Associate Technical Analyst

1 week ago

Bengaluru, Karnataka, India Viraaj HR Solutions Private Limited Full time US$ 60,000 - US$ 80,000 per year

About The Opportunity
A role within the IT services and enterprise application support sector supporting mission-critical business applications and infrastructure. This on-site position is based in India and focuses on delivering fast, SLA-driven technical support, incident resolution, and operational stability for internal and external stakeholders.

Job Title

Primary (standardized) title:
Associate Technical Analyst

Location:
India |
Workplace:
On-site

Role & Responsibilities

  • Provide L1/L2 technical support for applications and infrastructure: intake, diagnose, and resolve incidents within SLA and escalate complex issues appropriately.
  • Perform hands-on troubleshooting across Linux/Windows servers, application stacks, and SQL databases to restore service and identify root causes.
  • Monitor alerts and system health using monitoring tools; triage alerts, execute runbooks, and confirm incident closure with stakeholders.
  • Manage tickets in ServiceNow/Jira: maintain accurate logs, update status, communicate progress to users, and ensure timely resolution.
  • Create and maintain runbooks, knowledge-base articles, and operational checklists to reduce repeat incidents and accelerate onboarding.
  • Contribute to post-incident reviews and process improvements to strengthen operational resilience and reduce mean time to resolution (MTTR).

Skills & Qualifications
Must-Have

  • 1–3 years of hands-on experience in technical support or analyst roles with L1/L2 incident management and troubleshooting.
  • Strong practical skills with Linux and Windows servers plus working knowledge of SQL for diagnostics and simple queries.
  • Experience with ticketing systems (ServiceNow or Jira), monitoring/alerting tools (Nagios/Datadog/Prometheus or equivalent), and working within SLA/ITIL frameworks. Clear verbal and written communication. Must be available to work on-site in India.

Preferred

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
  • Basic scripting skills (Python, Bash, or PowerShell), familiarity with cloud fundamentals (AWS/Azure) and networking basics (TCP/IP, DNS).
  • Certifications such as ITIL Foundation, CompTIA Network+, or vendor-specific IT support credentials are a plus.

Benefits & Culture Highlights

  • On-site, collaborative environment with hands-on mentorship and clear technical growth paths.
  • Opportunities to upskill on cloud, automation, and monitoring platforms plus cross-functional exposure.
  • Competitive compensation, paid time off, and a focus on operational excellence and employee development.

To apply: send your CV highlighting relevant technical support experience, troubleshooting examples, and availability for on-site work in India.

Skills: service desk express,technical support,chat,mail,call

  • Associate Technical Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Orcapod Consulting Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Hi All,We have the openings for the Associate Technical Analyst.Location : BangaloreOperational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shiftProcess – Calls & Chats / Email / Requests5 days work from Office MandatoryExperience & Education:Bachelor's degree in a relevant field or equivalent work experience Graduation mandatory)6...

  • Associate Technical Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Orcapod Consulting Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Hi All,We have the openings for the Associate Technical Analyst.Location : BangaloreOperational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shiftProcess – Calls & Chats / Email / Requests5 days work from Office MandatoryInterview Mode: Face to FaceExperience & Education:Bachelor's degree in a relevant field or equivalent work...

  • Technical Specialist Analyst

    21 hours ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Specialist Analyst Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our business We'll look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bank Hone your...

  • Technical Specialist Analyst

    1 week ago

    Bengaluru, Karnataka, India RBS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative, agile...

  • Associate Cybersecurity Analyst

    1 week ago

    Bengaluru, Karnataka, India Visa Inc. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description : Entry-Level Associate Cybersecurity Analyst Visas Cybersecurity Assurance team is seeking an Entry-Level Associate Cybersecurity Analyst who is eager to start a career in security governance, compliance, and technology-driven improvement. This role blends cybersecurity compliance, risk oversight, and process enhancement with hands-on...

  • Associate Analyst

    2 weeks ago

    Bengaluru, Karnataka, India People Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job TitleAssociate AnalystJob DescriptionThe Digital Ad Operations reporting group is responsible for reports of the MNI campaigns. This Includes Campaign delivery reporting, analyzing campaign's performance on daily basis, troubleshooting any reporting issues, and interacting closely with the US teams on a regular basis. The Digital Ad Operations group is...

  • Associate Intelligence Analyst

    2 weeks ago

    Bengaluru, Karnataka, India ZeroFox Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    ZeroFox is seeking an Associate Intelligence Analyst (Writing/Reporting) to join our intelligence department's news desk, a team called the Finished Intelligence Desk. We seek writers who can work with technical analysts and deliver concise, narrative-driven intelligence under pressure. In this pivotal role, you'll partner with technical and operational...

  • Associate Intelligence Analyst

    1 day ago

    Bengaluru, Karnataka, India ZeroFOX Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    ZeroFox is seeking an Associate Intelligence Analyst (Writing/Reporting) to join our intelligence department's news desk, a team called the Finished Intelligence Desk. We seek writers who can work with technical analysts and deliver concise, narrative-driven intelligence under pressure. In this pivotal role, you'll partner with technical and operational...

  • Technical Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Tata Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    * We need a Technical Analyst to work with our Product Owner to support Volvo Cars Financial Services with analysis, troubleshooting, enhancement/ad-hoc requests. Looking for an individual who is highly self-motivated and responsive, eager to dive in to understand root cause, and forward thinking to mitigate issues in the future. Needs to be able to...

  • Technical Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Advantal Technologies Pvt. Ltd. Full time ₹ 56,700 - ₹ 7,06,788 per year

    Job Title: Technical Business AnalystLocation: Bengaluru (On Site)Employment Type: Full-timeAbout Us:Advantal Technologies Ltd is a trusted offshore software development and IT services provider, delivering innovative solutions to businesses worldwide. We are expanding our team and looking for a skilled Technical Business Analyst to bridge business needs...