Associate Technical Analyst

1 week ago

Bengaluru, Karnataka, India Viraaj HR Solutions Private Limited Full time US$ 60,000 - US$ 80,000 per year

About The Opportunity
A role within the IT services and enterprise application support sector supporting mission-critical business applications and infrastructure. This on-site position is based in India and focuses on delivering fast, SLA-driven technical support, incident resolution, and operational stability for internal and external stakeholders.

Job Title

Primary (standardized) title:
Associate Technical Analyst

Location:
India |
Workplace:
On-site

Role & Responsibilities

  • Provide L1/L2 technical support for applications and infrastructure: intake, diagnose, and resolve incidents within SLA and escalate complex issues appropriately.
  • Perform hands-on troubleshooting across Linux/Windows servers, application stacks, and SQL databases to restore service and identify root causes.
  • Monitor alerts and system health using monitoring tools; triage alerts, execute runbooks, and confirm incident closure with stakeholders.
  • Manage tickets in ServiceNow/Jira: maintain accurate logs, update status, communicate progress to users, and ensure timely resolution.
  • Create and maintain runbooks, knowledge-base articles, and operational checklists to reduce repeat incidents and accelerate onboarding.
  • Contribute to post-incident reviews and process improvements to strengthen operational resilience and reduce mean time to resolution (MTTR).

Skills & Qualifications
Must-Have

  • 1–3 years of hands-on experience in technical support or analyst roles with L1/L2 incident management and troubleshooting.
  • Strong practical skills with Linux and Windows servers plus working knowledge of SQL for diagnostics and simple queries.
  • Experience with ticketing systems (ServiceNow or Jira), monitoring/alerting tools (Nagios/Datadog/Prometheus or equivalent), and working within SLA/ITIL frameworks. Clear verbal and written communication. Must be available to work on-site in India.

Preferred

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
  • Basic scripting skills (Python, Bash, or PowerShell), familiarity with cloud fundamentals (AWS/Azure) and networking basics (TCP/IP, DNS).
  • Certifications such as ITIL Foundation, CompTIA Network+, or vendor-specific IT support credentials are a plus.

Benefits & Culture Highlights

  • On-site, collaborative environment with hands-on mentorship and clear technical growth paths.
  • Opportunities to upskill on cloud, automation, and monitoring platforms plus cross-functional exposure.
  • Competitive compensation, paid time off, and a focus on operational excellence and employee development.

To apply: send your CV highlighting relevant technical support experience, troubleshooting examples, and availability for on-site work in India.

Skills: service desk express,technical support,chat,mail,call

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