
sap bcm
7 days ago
*HIRING ALERT*
Hi Everyone
Hope everything is fine at your end.
We have an multi opening for SAP BCM at our Client.
Position: Contract to hire
Work Location: Hyderabad, Bangalore, Pune, Gurgaon,
Education: Any Graduate with a Bachelor Degree of Engineering or higher
Job Description:
- Sinch Contact Center Pro Tech refresh (Built new servers with application- IA built, VU Built, HAC built and all contact pro related application installation in new VM servers
- Analysis, Design and Development of Sinch Contact Pro architecture; IVR programming for Code Change Requests, and Sinch Chatlayer Chat bots for Agilent approved Change Requests for Production IVRs and Chatbots.
- Data replication between Windows to new VM servers using SQL scripting
- Data replication and Data cleanup using SQL queries in Sinch contact Pro
- Must have knowledge on VM and Networking IP mappings and creating new VUs
- Resolution of defects arising due to enhancement, identified during Integration and User Acceptance Testing of Sinch Contact Pro and Sinch Chatlayer.
- Support for deployment and stabilization of Sinch Contact Pro and Sinch Chatlayer.
- Provide solution/resolution based on root cause analysis and existing system constraints and work with Client identified SMEs to implement solution/resolution
- Design, development, and unit testing of the solutions for the in-scope enhancements designated by Client
- Creation of Functional design and technical design.
- Creation of final solution documents, Build Note/Work Instruction and KT material for Support team to MTP and support in Production.
- Identify and recommend system and/or process improvement.
- Work with Client's business team and identified SMEs to understand existing issues.
- Provide solution/resolution options based on root cause analysis and existing system constraints and work with identified SMEs to implement most appropriate solution/resolution.
- Perform necessary configuration required for solution deployment.
- Perform defect resolution as part of stabilization.
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