Quality Manager

2 days ago

Mysore, Karnataka, India Cyient Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Position: Quality Manager (Electronics Manufacturing)

Work Location: Mysore

Industry: Electronics Manufacturing Services (EMS)

Job Summary:

We are looking for a results-driven and experienced Quality Manager to lead the quality function in an EMS environment, with a specific focus on PCBA (Printed Circuit Board Assembly), box build, and cable assembly operations. The ideal candidate will manage the Quality Management System (QMS), drive process and product quality improvements, lead customer and regulatory compliance efforts, and foster a culture of quality throughout the organization.

Key Responsibilities

Quality Management System (QMS)

  • Establish, implement, and maintain a robust QMS aligned with ISO 9001, ISO 13485, or other relevant standards.
  • Ensure compliance with IPC standards (IPC-A-610, IPC/WHMA-A-620, etc.).
  • Prepare and lead internal, customer, and third-party audits.
  • Maintain accurate quality documentation and ensure audit readiness.

Process Quality PCBA, Box Build, Cable Assembly

  • Oversee in-process and final quality checks across SMT, PTH, reflow, testing (ICT, FCT), box build assembly, and cable harnessing.
  • Implement and monitor quality control plans at each production stage.
  • Conduct root cause analysis (RCA) for internal and customer quality issues and lead 8D/CAPA activities.
  • Ensure proper usage of tools like FMEA, SPC, MSA, control plans, and process audits.

Customer & Supplier Quality

  • Act as the primary interface for customer quality concerns, audits, and quality improvement initiatives.
  • Manage RMA, NCR, and customer complaint resolution processes with structured problem-solving (8D, 5 Why, etc.).
  • Evaluate and monitor supplier quality; conduct supplier audits and drive corrective actions.

Quality Reporting & Metrics

  • Track and report on key quality performance indicators:

  • First Pass Yield (FPY)

  • DPMO / PPM
  • RMA rate
  • Cost of Poor Quality (COPQ)

  • Supplier defect rate

  • Present quality data and analysis to management and customers as needed.

Team Leadership & Training

  • Lead and mentor a team of quality engineers, technicians, and inspectors.
  • Provide training on quality tools, IPC standards, workmanship criteria, and customer-specific requirements.
  • Promote continuous improvement culture across departments.

Qualifications & Skills

Education & Experience

  • Bachelor's degree in Electronics, Mechanical Engineering, Quality, or a related technical field.
  • Minimum 12-15 years of experience in quality leadership roles in EMS/contract manufacturing.
  • Hands-on knowledge of PCBA, cable harnessing, and box build quality control.
  • Familiarity with IPC-A-610, IPC/WHMA-A-620, J-STD-001.
  • Experience with quality standards like ISO 9001, ISO 13485, IATF 16949, or AS9100 is a plus.

Tools & Skills

  • Skilled in problem-solving tools: 8D, 5 Why, FMEA, Fishbone, Pareto, etc.
  • Knowledge of Lean, Six Sigma methodologies (Green/Black Belt preferred).
  • Excellent communication and team leadership skills.
  • Proficiency in MS Office, ERP/MES systems, and quality software tools.

Key Performance Indicators (KPIs)

  • First Pass Yield (FPY)
  • Defect Per Million Opportunities (DPMO)
  • RMA/Customer Complaints per Month
  • Audit NCs and Closure Time
  • COPQ (Cost of Poor Quality)

Supplier Quality (PPM, On-Time Quality)

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