People Support Sr. Advisor

Job Requisition ID #
25WD91129

People Support Sr. Advisor
French translation to follow/Traduction française à suivre
*Position Overview*
Autodesk's People Support team is evolving—and we're looking for passionate, service-oriented professionals to grow with us. As the first point of contact for all AMER HR-related inquiries across the company, our team plays a critical role in shaping the employee experience.

We're currently transitioning from a traditional Tier 1 support model to a more advanced Tier 2-level service, meaning this is an exciting opportunity to join a team in transformation. As a People Support Advisor, you won't just support day-to-day inquiries—you'll help build and define the next generation of HR support at Autodesk. You'll partner closely with regional and global colleagues to ensure an exceptional experience for our employees, while helping us continuously improve how we serve them.

If you're excited by process improvement, employee experience, and being part of a team that's actively growing its capabilities, this role is for you.

It is fully remote within
Canada
, with a preference for those located near an Autodesk office in
Vancouver, Toronto, or Montreal
and is open to working Pacific time zone hours. This role reports to the
Senior Manager, People Services – Americas
.

*Responsibilities*

• Deliver prompt, reliable, and employee-focused HR support through a case management system and adhering to Service Commitments for speed, accuracy and employee satisfaction
• Resolve inquiries at first contact when possible; escalate to Tier 2 or Centers of Expertise (COEs) as needed, ensuring accuracy and timeliness
• Provide transactional support and complete routine HR tasks with precision
• Support recurring people programs and initiatives led by our PPL partners in Compensation, Benefits, Learning & Development and Compliance and more
• Handle regional employment verification requests and inquiries from active and former employees, sometimes requiring documentation in local language
• Maintain a continuous improvement mindset by sharing feedback and helping shape the evolution of our support model
• Contribute to team-wide initiatives aimed at improving the depth and scope of services, preparing for expanded Tier 2 responsibilities
• Analytical advisor role that requires understanding of the theories and concepts of a discipline and the ability to apply best practices
• A common career stabilization point (AKA the "full-contributor" level) for Professional roles
• Require knowledge and experience such that the incumbent can understand the full range of relevant principles, practices, and practical applications within their discipline
• Solve complex problems of diverse scope by taking a new perspective on existing solutions and applying knowledge of best practices in practical situations
• Use data analysis, judgment, and interpretation to select the right course of action
• Apply creativity in recommending variations in approach
• "Connect the dots" of assignments to the bigger picture
• May lead projects or key elements within a broader project
• May also have accountability for leading and improving on-going processes
• Build effective relationships with more senior practitioners and peers, and build a network of external peers
• Work independently, with close guidance given at critical points
• May begin to act as a mentor or resource for colleagues with less experience

*Minimum Qualifications*

• 5+ years in a HR support or HR shared services environment
• Knowledge of U.S. benefits and HR practices is required
• Experience with background investigations (U.S. or global) is a plus
• Foundational understanding of HR systems and processes
• Degree or equivalent work experience
• Strong organizational and communication skills
• Attention to detail with a focus on process excellence
• High integrity with the ability to maintain confidentiality

*Preferred Qualifications*

• Experience delivering high-quality, detail-oriented work aligned with service level expectations
• Proficient in Excel, Word, and HR systems such as Workday; experience with ServiceNow or similar case management tools
• Able to prioritize effectively in a dynamic, high-volume environment
• Positive team player who thrives in change and transformation
• Strong communicator across all levels of the organization
• Professional working proficiency in French, Spanish, and/or Portuguese is a plus

______________________________________________________________________________________________________________

Conseiller principal, Soutien aux employés
*Description Du Poste*
L'équipe People Support d'Autodesk évolue et nous recherchons des professionnels passionnés et orientés vers le service pour grandir avec nous. En tant que premier point de contact pour toutes les demandes liées aux ressources humaines dans toute l'entreprise, notre équipe joue un rôle essentiel dans l'expérience des employés.

Nous sommes actuellement en train de passer d'un modèle d'assistance traditionnel de niveau 1 à un service plus avancé de niveau 2. Il s'agit donc d'une opportunité passionnante de rejoindre une équipe en pleine transformation. En tant que
conseiller en soutien aux personnes
, vous ne vous contenterez pas de répondre aux demandes quotidiennes, vous contribuerez également à définir et à mettre en place la prochaine génération de services RH chez Autodesk. Vous travaillerez en étroite collaboration avec vos collègues régionaux et internationaux afin de garantir une expérience exceptionnelle à nos employés, tout en nous aidant à améliorer continuellement la qualité de nos services.

Si vous êtes passionné par l'amélioration des processus, l'expérience employé et l'idée de faire partie d'une équipe qui développe activement ses capacités, ce poste est fait pour vous.

Il s'agit d'un poste entièrement à distance au Canada, avec une préférence pour les personnes situées près d'un bureau Autodesk à Vancouver, Toronto ou Montréal, et ouvert à celles et ceux disposés
à travailler selon l'horaire du fuseau horaire du Pacifique.
Ce poste est rattaché au Senior Manager, People Services – Americas.

Responsabilités

• Fournir un soutien RH rapide, fiable et axé sur les employés grâce à un système de gestion des dossiers et en respectant les engagements de service en matière de rapidité, de précision et de satisfaction des employés
• Résoudre les demandes dès le premier contact dans la mesure du possible ; les transmettre au niveau 2 ou aux centres d'expertise (COE) si nécessaire, en veillant à l'exactitude et à la rapidité
• Fournir un soutien transactionnel et accomplir avec précision les tâches RH courantes
• Soutenir les programmes et initiatives récurrents menés par nos partenaires PPL dans les domaines de la rémunération, des avantages sociaux, de la formation et du développement, de la conformité, etc
• Traiter les demandes de vérification d'emploi régionales et les demandes de renseignements des employés actifs et anciens, ce qui nécessite parfois des documents dans la langue locale
• Maintenir un état d'esprit d'amélioration continue en partageant vos commentaires et en contribuant à l'évolution de notre modèle de soutien
• Contribuer aux initiatives à l'échelle de l'équipe visant à améliorer la profondeur et la portée des services, en vue de l'élargissement des responsabilités de niveau 2
• Rôle de conseiller analytique qui nécessite une compréhension des théories et des concepts d'une discipline et la capacité d'appliquer les meilleures pratiques
• Un point commun de stabilisation de carrière (également appelé « niveau de contributeur à part entière ») pour les rôles professionnels
• Nécessite des connaissances et une expérience telles que le titulaire du poste est capable de comprendre l'ensemble des principes, pratiques et applications pratiques pertinents dans sa discipline
• Résoudre des problèmes complexes de portée diverse en adoptant une nouvelle perspective sur les solutions existantes et en appliquant les connaissances des meilleures pratiques dans des situations concrètes
• Utiliser l'analyse, le jugement et l'interprétation des données pour choisir la bonne ligne de conduite
• Faire preuve de créativité pour recommander des variations d'approche
• Relier les différen

Job Requisition ID #
25WD91226

*Position Overview*
In the role of Cybersecurity Operations Manager, you will be responsible for overseeing the full spectrum of security alert triage across Autodesk's global infrastructure. Your primary objective is to ensure that all Tier 1 alerts are promptly actioned and resolved while efficiently routing more complex issues to seasoned security analysts. You will manage a team that includes both internal staff and vendor personnel, and you'll work collaboratively with our Detections and Monitoring groups to fine-tune alert configurations and drive automation initiatives. Your expertise in managing alerts across on-premises systems and cloud platforms (Azure, AWS, and GCP) will be vital in maintaining a robust, responsive security posture.

*Responsibilities*

• Alert Management & Triage: Oversee and streamline the alert triage process, ensuring all Tier 1 alerts are promptly acknowledged, investigated, and resolved. Ensure that higher complexity alerts are escalated to more seasoned analysts for in-depth investigation
• Team Coordination: Lead a mixed team of full-time employees and vendor staff, ensuring optimal coverage and efficient operations within the alert queues
• Provide mentorship, operational guidance, and continuous training to team members
• Process Optimization: Collaborate with Detections and Monitoring teams to tune alert thresholds, reduce false positives, and eliminate noise. Identify which alerts are suitable for automation and partner with engineering teams to develop and deploy automated solutions
• Multi-Cloud Alert Management: Manage and maintain situational awareness of alerts coming from diverse environments including on-premises, Azure, AWS, and GCP infrastructures. Ensure consistent triage standards are applied across all platforms
• Operational Reporting & Improvement: Develop and maintain metrics to evaluate alert handling performance. Produce regular status reports to drive continuous improvement in triage processes
• Collaboration & Communication: Serve as a critical communication bridge between frontline security operations and higher-level incident response teams. Ensure clear, timely, and accurate documentation and communication of triage activities and incident escalations

*Minimum Qualifications*

• Experience: Minimum of 5+ years in security operations or incident response, with at least 2 years in a supervisory or management role overseeing alert triage or a similar SOC function

• Technical Skills:

• Strong command of SIEM platforms, especially Splunk, with proven experience in configuring and optimizing alerting mechanisms

• Solid understanding of telemetry integration and alert correlation across varied data sources in both on-prem and cloud environments

• Operational Expertise:

• Demonstrated experience managing high-volume security alert environments, with the ability to make swift, informed decisions under pressure

• Expertise in developing and refining alert triage processes, reducing noise, and automating routine tasks

• Soft Skills:

• Exceptional leadership and communication skills; capable of effectively managing a mixed team of internal and vendor staff

• Strong analytical and problem-solving abilities to quickly assess and escalate security incidents

• Cloud Agnostic: Proven knowledge of and experience with managing security alerts across multiple cloud platforms, including Azure, AWS, and GCP

*Learn More
About Autodesk*
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

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