Implementation and Support Engineer
12 hours ago
Job Description
- Requirement Gathering & Analysis:
Work closely with clients to understand their business processes, gather requirements, and document functional specifications for ERP implementation or upgrades. - ERP Configuration:
Configure and customize ERP modules (e.g., Finance, Supply Chain, HR, Manufacturing, Sales, etc.) to meet business needs and optimize processes. - Solution Design:
Develop functional designs and map business requirements to ERP capabilities, ensuring a seamless fit between the software and the client's operations. - Implementation Support:
Provide hands-on support during the ERP implementation phase, including data migration, system integration, and testing. - Training & Documentation:
Create user manuals and provide end-user training to ensure successful adoption of the ERP system. - Testing & Validation:
Conduct functional testing of ERP solutions, identify issues, and provide solutions to resolve them before the system goes live. - Client Support:
Provide ongoing functional support to clients post-implementation, helping resolve any issues and making system adjustments as needed. - Stakeholder Communication:
Act as the primary point of contact between the client and technical teams, ensuring effective communication and issue resolution. - Continuous Improvement:
Stay up-to-date with industry trends, best practices, and the latest ERP software releases to ensure clients benefit from the most current functionalities. - Change Management:
Support clients in managing changes in business processes and system upgrades through effective change management strategies.
Preferred Skills:
- Experience in business process re-engineering or optimization.
- Familiarity with Project Management Methodologies.
- Experience in data migration, integration, or system testing.
Required Skills & Qualifications:
- Module Expertise
- Business Process Knowledge
- Problem-Solving
- Excellent Communication Skills
- Project Management
- ERP Tools & Technologies
- Team Player.
- Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).
- Programming skills in PHP, HTML, CSS, JS, Pyhton
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