Customer Experience Internship in Bangalore, Bangalore

1 day ago

Bengaluru, Karnataka, India Iron Lady Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Iron Lady is India's No.1 leadership platform for women, delivering high-impact programs that accelerate career and leadership growth. Through initiatives such as the 1-Crore Club, 100 Board Members, and Leadership Essentials, we empower women to rise as strong leaders and changemakers.

Role Overview

We're looking for a Customer Experience Intern who will be at the heart of ensuring seamless program delivery, participant engagement, and overall satisfaction. This role requires strong ownership, communication, and execution skills, with a chance to convert into a full-time opportunity within 3 months.

Selected Intern's Day-to-day Responsibilities Include

  • Manage session confirmations, calendar updates, and attendance tracking.
  • Coordinate Fast Track (FT) sessions — confirmations on Wednesdays and attendance on Thursdays (8:15 PM).
  • Share weekly attendance updates in designated groups.
  • Conduct community sessions, including flyer creation, moderator coordination, and promotions.
  • Share session details and gather confirmations from Program Leads (PLs) every Friday.
  • Support Saturday sessions and weekly engagement activities.
  • Maintain assignment dashboards and Learning Management System (LMS).
  • Handle participant onboarding, including welcome calls and WhatsApp group additions.
  • Review assignments and coordinate feedback with Program Leads.

Qualifications

  • Strong interpersonal and communication skills.
  • Prior experience or interest in customer engagement or support.
  • Analytical mindset with strong attention to detail.
  • Highly organized, self-driven, and reliable.
  • Comfortable working independently in a remote setup.

Why Join Us?

  • Hands-on exposure to customer success and program operations.
  • Potential to convert to a Pre-Placement Offer (PPO) within 3 months.
  • Be part of a mission-driven organization empowering women leaders.

About Company: Iron Lady delivers high-impact leadership programs for women, curated by top entrepreneurs and business leaders. With decades of experience, the founding team has developed transformational programs that enhance individual capabilities. Through initiatives like the 1-crore Club, 100 Board Members, and Leadership Essentials Program, Iron Lady supports women at various career stages to achieve their next career or life milestone.

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