Consumer Experience Dentist

4 days ago

Bengaluru, Karnataka, India Dezy Full time ₹ 3,50,000 - ₹ 5,00,000 per year

About the Role

As a Consumer Experience Dentist, you will play a pivotal role in shaping and

monitoring the patient experience across all our clinics. This is not a traditional clinical

role—it combines clinical expertise, patient empathy, and operational excellence. You

will ensure that patients receive world-class care, teams follow consistent protocols,

and every clinic delivers on our brand promise.

This is a high-impact role, requiring frequent clinic visits, sharp observation, structured

reporting, and collaboration with leadership to drive improvements.

Key Responsibilities

  1. Patient Journey Audits

  2. Conduct regular clinic visits to observe and assess the complete patient

journey—from reception to consultation, treatment explanation, and follow-up.

  • Identify friction points, lapses, or inconsistencies in patient experience.

  • Perform spot checks on hospitality, waiting time, treatment clarity, and

transparency.

  1. Experience Strategy & Process Optimization

  2. Develop frameworks to standardize consultation and patient care across all

clinics.

  • Partner with operations to reduce friction and ensure seamless patient flow.

  • Suggest and implement improvements in patient communication, hospitality,

and comfort.

  1. Data-Driven Insights

  2. Collect and analyze patient feedback during clinic visits.

  3. Report recurring issues to leadership with actionable recommendations.

  4. Track key experience metrics (NPS, patient satisfaction, follow-up adherence).

Who You Are

  • BDS/MDS with 1–3 years of clinical experience.

  • Strong understanding of patient psychology, communication, and hospitality in

healthcare.

  • Prior exposure to clinic operations, consumer experience, or quality audits is a

plus.

  • Analytical and structured thinker who can convert observations into actionable

insights.

  • Strong communication and influencing skills to coach doctors and staff

effectively.

  • Willingness to travel frequently within Bangalore across all clinics.

If Interested share your CV to

Job Type: Full-time

Pay: ₹350, ₹500,000.00 per year

Work Location: In person

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