Scality Storage Engineer

Exp range yrs

Location - Bangalore

Key Responsibilities:

 Resolve customer's issues via the telephone, email or remote sessions.

 Reproduce issues in-house and responding back in a timely manner.

 Regular follow ups with customers with recommendations, updates and action

plans.

 Identify and escalate issues in a timely manner to vendor according to

Standard Operating Procedures.

 Leverage internal technical expertise, including peers, mentors, knowledge

base, community forums and other internal tools, to provide the most effective

solutions to customer issues.

 Collaborate with other CoE/HW teams in diagnosing and isolating the cause

of complex issues.

 Provide consulting support in his/her area of expertise

 Maintain quality on case documentation, SLA timeframes and operational

metrics.

 Performs within the Productivity Measure of the team (scorecard)

 Incident Management: Resolve single and cross technology incidents

independently. Lead the team members to resolve complex or cross

technology incidents.

 Escalation Management: Identify, manage, and lead technical escalations.

Participate in formal Escalation when required to support escalation especially

during crisis.

 Problem Management: Proactively and reactively look for solutions to prevent

problems from occurring in team/technology area. Perform Trend and Root

cause analysis.

 Change Management/Implementation: Independently prepare, review,

implement, rollback and test plan for change records. Perform risk and impact

analysis for changes, May lead or participate in a Change Advisory Board.

 Patch and Security Management: Apply patch and security changes per

policy. Proactively monitor the environment for patch compliance. Analyze

patches for compatibility with each customer or internal infrastructure

environment.

 Configuration Management: Ensure Configuration Management Database

(CMDB) entries are complete and accurate.

Must Have:

 Technical knowledge on Object, File & Block storage with cloud data

management solutions – Installing, Configuring & Troubleshooting of at least 2

of the storage skills Scality, DDN Storage, GPFS, Luster.

 Qumulo , object storage with linux

 Good Knowledge on Parallel/Distributed file system

 Firmware and management experience on above Storage

 Basic Operating Systems Knowledge – Install, configure, administration and

troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors)

 Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)

 Performed routine Performance Analysis, Capacity analysis, security audit

analysis reports to customer for necessary planned changes

 Troubleshooting performance related issues on HW and Operating system

 Working knowledge on AIX , Redhat , CentOS , SUSE Linux and HP UX

 Should be ready to work in 24x7 rotational shifts and on weekends.

 Good written and verbal communication skills (Mandatory).

 Zeal for going the extra mile to solve customer issues.

 Complex troubleshooting experience and Logical Problem-solving approach

 Ability to work in a Solution environment, collaborating across Technology

Teams.

Good to have:

 Certification on any of the Scality, DDN Storage, GPFS, Luster.

 Operating Systems Knowledge – administration and support on Linux,

VMware, Windows HyperV,

 Linux/Microsoft/VMware VCP or equivalent experience/certification will be an

added advantage

 Tools Knowledge on ServiceNow

 Must achieve excellent customer satisfaction.

 Take ownership and work with high productivity and efficiency.

 Support other team members and seek their advice to make decisions on

complex issues.

 Deliver trainings when required.

What you need to bring:

 Bachelor's degree in Engineering (or Equivalent).

 Experience: Minimum 6-7 years of experience in Storage & Backup

administration support

 Should possess strong knowledge of Object, Block, File Storage technology

and good understanding of Parallel & distributed file system. Additionally other

domains such as storage/SAN/networking/database

 Relevant certification on the latest track like Scality, DDN Storage, GPFS,

Luster will be an added advantage.

 Flexible to work in 24X7 support environment

 ITIL certification is an added advantage