Director - Strategy & Operations

3 days ago

Bengaluru South Karnataka, India Loop Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About The Role
We're looking for a Director of Strategy & Operations - a startup operator who can bring clarity and

execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that

actually work. You'll sit at the intersection of strategy, ops, and product, leading key initiatives that move

the business forward - from improving sales-to-onboarding flows to optimizing our care and claims

operations. This is a builder's role. You'll be hands-on in diagnosing bottlenecks, designing scalable

processes, and driving measurable impact on growth, efficiency, and profitability.

What You Will Do

  • Build and Scale Core Systems
  • Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput.
  • Drive automation and tool adoption across teams to improve accuracy and turnaround times.
  • Create repeatable playbooks for key business processes as we scale from thousands to millions of

covered lives.

  • Lead Cross-Functional Initiatives
  • Run company-wide programs that cut across business lines — from new product launches to cost

optimization and customer experience initiatives.

  • Be the go-to person for execution clarity — aligning teams, setting clear metrics, and ensuring

momentum.

  • Partner closely with Product and Tech to translate business needs into scalable tools.
  • Operational Excellence
  • Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals.
  • Build the operating cadence — reviews, dashboards, reporting rhythms — to keep teams

accountable.

  • Identify and eliminate waste in processes using Lean / continuous improvement methods.
  • Strategic Projects
  • Lead short-term, high-impact projects directly sponsored by the CEO or COO.
  • Analyse performance drivers, run experiments, and recommend where to double down.
  • Support fundraising, board discussions, and strategic planning through data-backed insights.

What We Are Looking For

  • 8–12 years of experience in strategy, ops, product, or business leadership roles at high-growth

startups (fintech, health tech, or ops-heavy businesses preferred).

  • Have scaled or rebuilt a core business function before — whether it's supply ops, CX, or go-to-

market.

  • Think in systems, not silos — you enjoy connecting dots across functions and making things

flow.

  • Are analytical and execution-focused — equally comfortable in spreadsheets and on the floor

with teams.

  • Have an engineering background and you love to solve hard problems.

Why Loop

  • Mission that matters: Redefine how healthcare works for millions of Indians.
  • Autonomy & Impact: Direct access to leadership and ownership of high-stakes initiatives.
  • Startup pace, grown-up problems: Work on challenges that combine scale, complexity, and

purpose.

  • Culture of builders: Smart, humble teammates who care deeply about doing great work.

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