System Engineer

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We're honoured to be recognized as a Leader in the first-ever Forrester Wave: Revenue Enablement Platforms, Q3 2024

Job Snapshot

The System Engineer is the first line of technical support for our internal global user base. This role is essential for maintaining high user productivity by providing professional, timely, and efficient technical support across all hardware, software, and systems, with a strong emphasis on Mac, Windows, M365, and Google Workspace environments.

• • Provide support to internal users through our ticketing system, resolving technical issues efficiently and meeting established SLAs.
• Effectively troubleshoot and resolve hardware and software support issues for all employees.
• Provide dedicated support for Microsoft 365 (M365) and Google Workspace administration and user issues.
• Administer and support our Jamf Pro environment for macOS device management, ensuring security and compliance.
• Provide comprehensive support for both macOS and Windows operating systems.
• Handle user lifecycle management, including the onboarding and offboarding of users, ensuring a seamless process for new hires and departing employees.
• Support laptop allocation to new joiners, coordinating with HR and the workspace team for remote joiner asset allocation.
• Update and manage the asset management system to maintain an accurate inventory of all IT assets.
• Infrastructure Maintenance:
• Participate in IT infrastructure maintenance, including system building, imaging, and deployment processes.
• Create and maintain accurate documentation for support procedures and common issues.

• • Experience: Proven experience ( 3+ years) in a similar IT support, Help Desk, or Systems Administration role.
• Strong technical knowledge of macOS administration and Windows laptop administration.
• Expert-level troubleshooting skills for both macOS and Windows environments.
• Knowledge and experience in administering Google Workspace (G Suite) and Microsoft 365 (M365).
• Device Management (Strongly Preferred):
• Familiarity with macOS management, preferably with experience in Jamf Pro.
• Knowledge of modern device management concepts, including Microsoft Intune (endpoint management).

Our culture & accolades

As an organization, it's our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.