Cyara Tester

Description :

Key Responsibilities :

- Create and maintain test cases and test scripts in Cyara for IVR, voice, and digital channels.

- Execute functional, regression, and performance testing on contact center applications.

- Validate end-to-end customer journeys across multiple channels.

- Identify and report defects, track issues, and verify fixes.

- Work closely with developers, business analysts, and CX teams to ensure system quality.

- Support test automation, CI/CD integration, and workflow optimization.

- Participate in requirement analysis and design discussions for new customer experience implementations.

Required Skills & Experience :

- 2 to 5 years of experience in contact center testing / CX testing.

- Hands-on experience with Cyara platform (Test Studio, Test Automation, CX monitoring).

- Understanding of IVR systems, SIP, CTI, and telephony protocols.

- Experience with automation testing tools and API testing is a plus.

- Knowledge of customer experience processes, CRM systems, and omni-channel platforms.

- Familiarity with defect management tools (Jira, Quality Center, etc.

- Strong analytical and problem-solving skills.

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