Store Manager

Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer, offering a diversified omni-channel presence through integrated store concepts and digital platforms. Since its inception in 2006, Reliance Retail has transformed retail in India by optimizing capabilities across people, processes, and technology. With over 15,000 stores across 7,000+ cities, Reliance Retail provides an outstanding value proposition, superior products, and unmatched shopping experiences.

Job Overview

We are seeking an experienced Store Manager for SMART/SMART BAZAAR to join our team at Reliance Retail. This is a full-time, senior-level position requiring 7 to 10 years of experience. The role is based in Begusarai, Madhepura, Siwan, Bhabhua, and Sheohar. The Store Manager will be responsible for overseeing store operations, driving sales, and ensuring exceptional customer service. We are not open for Re-Hiring.

Qualifications and Skills

• Extensive experience in retail operations, specifically in FMCG, food, fashion, and grocery sectors.
• Ability to manage and operate multiple stores efficiently while maintaining consistent service quality across locations.
• Strong skills in sales forecasting and developing strategies to meet sales targets and enhance profitability.
• Proven track record in customer service excellence, ensuring overall customer satisfaction and loyalty.
• Proficiency in retail management software and tools to improve store operations and decision-making.
• Excellent leadership and team management capabilities to drive performance and achieve business objectives.
• Strong communication and interpersonal skills to effectively liaise with staff, customers, and other stakeholders.
• Required skills: FMCG, FOOD, Retail, Retail Operations, fashion, Grocery, Sales Forecasting, Customer Service.

Roles and Responsibilities

• Oversee overall store operations, ensuring efficiency and adherence to company standards and policies.
• Develop and implement strategies to increase sales, develop customer base, and enhance profitability.
• Ensure high levels of customer satisfaction by delivering excellent service and addressing customer needs promptly.
• Manage store inventory, supply chains, and procurement to prevent stock shortages and oversupply.
• Train, mentor, and evaluate store staff to ensure professional growth and align with corporate objectives.
• Analyze sales data and market trends to make informed strategic and operational decisions.
• Prepare and manage budgets, including monitoring expenses and optimizing cost control measures.
• Collaborate with cross-functional teams and stakeholders to enhance store performance and resolve challenges.