Senior Executive

2 days ago

IN Pune C Pune India Insurance Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Manage team and ensure quality and productivity targets are met
  • Preferred knowledge of the UK insurance industry
  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
  • Provide coaching and feedback to team members to enable them to improve their performance. 
  • Assist new hires such that they are productive on the floor in the shortest possible time frame
  • Provide inputs on process and system to the team members.
  • Client Interaction, where required at the level of Supervisors
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Collect and provide data required for various audits like ISO/COPC etc.
  • Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy
  • Effectively manage queue and balancing of workload
  • Focus on Innovation
  • Handle escalations

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