Field Supervisor Service

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Job Title: Field Supervisor Service

Role Overview: 

Overall responsibility for service revenues from the Infra Service area.

On a typical day you will: 

• Overall responsibility for service revenues from the Infra Service area.
• Including setting their annual business targets and periodical reviews to achieve the results.
• Drive excellence in field operations through employees.
• Ensure that Lifts / Escalators are maintained at job sites in various locations as per the SLA with customers.
• Enhance field productivity.
• Sub Con Management and Development to support field operations.
• Maintain cordial relations with Customers.
• Coach and develop internal talents for taking up higher responsibilities in the organization.
• Drive service transformation initiatives in the area
• Drive weekly and monthly reviews on forecast vs actuals with the team on Commercial parameters
• Monitor Employee's daily activity.
• Monitor PPM activities and avoid Missed services.
• Carry out an Annual equipment survey (AES) of the elevators as per the suggestive list.
• Schedule and plan for Return Audit copies and AES Copies as per plan
• Plan Non-Price visit to customers.
• Visit job sites, Periodical visits to all Key customers and maintain CRM
• Receivable Management – day-to-day updates to Zonal Head / Finance
• Work towards customer delight and customer appreciation
• Tracking of all customer complaints and speedy response/resolution
• MIS / Reporting / Review with the team.

What You Will Need to be Successful: 

• 08 to 15 years of Lifts and Escalator service background
• Qualification: Diploma /BE in Electrical/Mechanical
• Should have 8 to 15 years' experience in customer handling roles.
• Good communication & customer service skills
• Should be hands-on with MS Office.
• Should have good analytical skills.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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