Customer Advisor

2 weeks ago

Andheri West Mumbai Maharashtra, India Brandbuddiez Technologies Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 18,00,000 per year

Brandbuddiez Technologies Pvt Ltd

Brandbuddiez is a leading provider of AI-driven, fully integrated D2C eCommerce platforms for top consumer brands. We partner with brands to deliver seamless digital commerce experiences, improve conversions, and drive growth using technology, data, and integrated operations.

We are looking for a Customer Advisor who is energetic, target-oriented, and passionate about sales, business, and customer experience.

Role Overview

The Customer Advisor will be responsible for interacting with customers across voice calls, WhatsApp, and email, providing product information, resolving queries, and guiding customers toward successful purchases on our D2C platforms. The role demands strong communication, sales orientation, digital understanding, and the ability to identify insights and trends that help improve sales performance.

Key ResponsibilitiesCustomer Interaction & Support

  • Handle inbound and outbound customer communication via calls, WhatsApp, and email.
  • Provide accurate product information, offers, pricing, and order assistance.
  • Resolve customer concerns promptly and professionally to ensure high satisfaction levels.
  • Follow up with leads to convert inquiries into orders.

Sales & Target Achievement

  • Drive conversions by understanding customer needs and offering the right solutions.
  • Achieve monthly sales and performance targets.
  • Assist customers in completing their purchases on brand D2C websites.

Coordination & Insights

  • Work closely with internal teams to ensure smooth order processing and customer experience.
  • Coordinate with brand clients to share insights, trends, and recurring customer patterns.
  • Provide actionable feedback that helps improve sales performance on D2C platforms.

Trend & Data Understanding

  • Identify customer behavior patterns, common queries, and buying trends.
  • Suggest improvements in communication, product presentation, and user experience based on customer interactions.

Skills & Qualifications

  • Strong communication skills in English and Hindi (additional languages are a plus).
  • 1–3 years of experience in customer service or telesales preferred.
  • Target-driven attitude with a strong passion for sales and business growth.
  • Smart, proactive, and quick at understanding customer needs.
  • Ability to work with CRM tools, WhatsApp Business, email platforms, and basic Excel/Google Sheets.
  • Ability to multitask and handle high-volume interactions.

What We're Looking For

  • A go-getter with a strong desire to achieve results.
  • Someone who enjoys talking to customers and convincing them with confidence.
  • A team player who can coordinate with internal teams and external brand partners.
  • Someone who understands digital commerce and customer trends.

Location: Andheri West - In office

Employment Type: Full-time

This Job can be referred to as Inside sales, Online sales, or a customer support executive, business executive

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Ability to commute/relocate:

  • Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • total work: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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