AM/ Manager Quality Assurance

5 days ago

Gurgaon, Haryana, India Apollo 247 Full time ₹ 45,000 - ₹ 55,000 per year

Requirement of the role- 6 Days working on roster basis

* Listen to and assess telesales calls for quality, compliance, and effectiveness.

* Score calls based on predefined quality parameters such as sales pitch, objection handling, and closing techniques.

* Identify areas of improvement and provide constructive feedback to agents.

* Provide insights and suggestions to enhance call scripts and sales techniques.

* Share regular reports with management for decision-making.

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