Back Office Executive

21 hours ago

Andheri East, Maharashtra, India Peora Fashions Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Key Responsibilities

  • Maintain customer records and interactions in the CRM system.
  • Resolve customer complaints, process returns, and assist with order-related queries.
  • Coordinate with internal teams (warehouse, logistics, and support) to ensure quick issue resolution.
  • Gather customer feedback and suggest improvements for better service.
  • Respond to customer inquiries through phone, email, and chat promptly and professionally.

Requirements

  • 1-3 years of experience in back office or customer support, preferably in e-commerce or retail.
  • Good hold in English and Hindi is mandatory.
  • Knowledge of South Indian languages is a plus.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple queries efficiently and professionally.
  • Customer-first attitude with a positive and empathetic approach.

Interested Candidates can directly send resume on whatsapp and call the marketing manager at

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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