SSE_Kolkata

TelemarketingEast Zone

Posted On

15 Oct 2025

End Date

29 Oct 2025

Required Experience

1 - 5 Years

Basic Section

New Job Title

-

No. Of Openings

25

BAND

Band 1

Grade

Level 2

Designation

Senior Service Executive

Campus/Non Campus

-

Employment Type

-

Requisition Type

New

Employee Category

-

TAT

45

Closing Date

29 Oct 2025

Organisational

Company

Matrimony.Com

Business Unit

MM-Bharat Matrimony

Department

Telemarketing

Sub Department

Telemarketing

Country

India

Region

East Zone

State

West Bengal

City

Kolkata

Working Location

Sector-V Saltlake

Industry

-

Functional Area

-

Role

-

Skills

Skill

SALES

Minimum Qualification

GRADUATION

Job Description

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities

Responsible for making outbound calls and regular follow up on leads assigned.

Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters

Explaining the product features in detail and how to use the packages.

Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.

Address all the issues / grievances of customers and provide the right customer experience.

Capture the insights from customer interactions and it with the internal team.

Strictly adhere to the process requirements

Skill and Competencies required:

Functional

Business Knowledge Process Knowledge

Product Knowledge

Customer Orientation

Language skills English / Regional language

Telemarketing / Selling Skills

Basic computer skills MS Excel, Word

Behavioral

Values Integrity / Honesty / Respect

Communication Oral & Written skills / Listening

Executive Presence

Business / Telephone Etiquette

Influencing Skills

Empathy

Self-driven / Initiative

Ability to manage stress

Willingness to learn