International Voice Process Agent

4 days ago

Ghansoli Mumbai, India True Hire Consulting Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Responsibilities:-

Handle inbound and outbound calls to address customer inquiries and resolve issues

Respond to customer emails promptly

Maintain accurate and detailed records of customer interactions

Collaborate with other departments to resolve complex customer issues

Monitor and manage multiple communication channels simultaneously

Provide feedback and suggestions to improve customer service processes

Meet performance metrics and targets for customer satisfaction and response time

Qualifications

High school diploma or equivalent; bachelor's degree preferred

Previous experience in a customer service role

Excellent verbal and written communication skills

Ability to multitask and manage time efficiently

Strong problem-solving skills

Attention to detail and accuracy

Proficiency with customer service software and CRM systems

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