Sr. Learning Consultant, Technical Skills Development

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Overview
The Operations Academy Team operates within the Operations Performance Enablement Group. Our mission is to support LSEG Operations employees through their Career lifecycle, onboarding new employees, build technical skills, embedding ways of working, and developing operations leaders. Through targeted, relevant, impactful, and timely learning solutions, we foster growth and excellence in Operations.

The Sr. Learning Consultant will report to the Learning Manager of the Technical Skills Development Team in Operations Academy and will be responsible for conducting learning needs analysis and developing, delivering, and measuring the effectiveness of learning programs, in partnership with the Program Managers.

Target Profile
Candidates with technical knowledge and skills on data fluency, cloud computing, networking, operating systems, programming, and automation.

Key Responsibilities
In this role, the successful candidate will build experiences on:

• Training Facilitation: Deliver training sessions, both in-person and virtually, to diverse groups of employees.
• Learning Needs Analysis (LNA): Lead in conducting training needs assessments to identify targeted learning requirements (e.g. change in workflows and processes, tools and product updates or launches, and measure of success, as agreed with the business owners
• Training Program Development: Own and lead the plan, design, development, implementation, and evaluation of global learning programs, projects, events (pathways or individual learning courses) that align with business goals and employee needs using different learning principles, methodologies, and tools
• Program/Project Management: Lead global multi-functional projects of varying scopes and complexity
• Learning Evaluation: Ensure learning efficacy of our learning offerings and programs are assessed through feedback, surveys, knowledge checks or exams, and key performance metrics aligned to business performance targets
• Business Partnering & Consulting: Lead client partnerships and regularly engage with customers from various levels of seniority within and outside the team, e.g. SMEs, Team Leaders, and Directors, and build positive business relationships to efficiently support and deliver various learning requirements
• Governance: Follow standards and lead colleagues in aligning to the group's learning success measures, internal processes and audits, e.g. maintenance of learning materials, and overall performance measures
• Problem-Solving/Innovation: Pioneer innovation initiatives. Keep yourself and the team up-to-date with industry trends in Learning & Development and provide recommendations to key learning issues and process improvements out of LNAs, administrative duties, and overall operational workflows
• Mentoring/Coaching: Mentor & coach colleagues and act as team deputy to support and steer the team in the right direction in various projects and assignments
• Learning Administration: Complete, own, and lead all administrative duties such as, but not limited to: scheduling, calendar maintenance, logistics, reporting, and any tasks relevant to Pre, During, and Post training sessions, maintenance of learning pathways, courses, and web pages where learning is housed and advertised.
• Professional Development: Continuously develop your knowledge, skills, and capabilities to align with industry standards and meet business demand.

Qualifications: What you need to bring - Knowledge & Skills
Subject matter Expertise

• Knowledge: LSEG Desktop, Enterprise Tech workflows, and Product support, e.g. Workspace
• Knowledge: Processes and Tools within Operations, e.g. Salesforce
• Skill (Basic-Intermediate Level): Training Delivery or Facilitation, face-to-face and virtual setting
• Skill (Basic-Intermediate Level): Instructional design, instructor-led and self-paced learning
• Project management experience is an advantage
• Up-to-date understanding of the latest industry trends on Learning & Development
• Excellent communication skills, with the ability to connect with colleagues in different roles across the organization
• Strong customer management and engagement skills
• Strong self-leadership
• Ability to work under pressure, against tight deadlines, and drive creative outcomes in unclear situations
• Ability to coach, mentor, and provide constructive feedback
• Dedication to continuous learning and self-development

Preferred Knowledge & Skills Accreditation (not Limited To)

• Technical certifications completed (at least 1 with goal to add in future for professional development) a plus:

• RHCSA

• AWS Cloud Practitioner
• Azure Network Engineer Associate

• VMware Certified Professional

• Knowledge (Intermediate-Advanced Level):

• Cloud Technology (AWS, Google Cloud, Microsoft Azure)

• Programming (SQL, Python, R, JSON)
• AI (ML, NLP, DL, Gen AI, LLM)

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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