CTE Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Job Title: SAP Concur: CTE Consultant - SMB Service Delivery

Summary
As a Coach for the SAP Concur Configuration Solutions team, you will serve as a functional consultant and subject matter expert on configuration modules pertaining to SAP Concur Travel and Expense. In this role, you will collaborate directly with SAP Concur clients, undertaking both functional and technical responsibilities to support Concur products.

Roles & Responsibilities
Analyze and manage client configuration requirements.
Follow Configuration Solutions procedures and best practices for configuration tasks.
Provide scoping and execution for consulting engagements with customers.
Coordinate configuration tasks with internal resources, clients, and strategic partners.
Configure SAP Concur products for client use.
Manage consulting session meetings and communicate next steps to customers.
Ensure configuration tasks are completed accurately and on time.
Manage schedules, meet milestones, and ensure deliverable completion.
Maintain accurate, high-quality, and timely documentation of all activities.

Skills & Requirements
Experience of 5+ years in Consulting, Project Management, Implementation, or related field with client service experience.
Preferably one or more years in Technical Support, Implementation or pre-sales role interfacing with customers.
Four-year degree or equivalent experience.
Preferred experience with SAP Concur or similar product suite.
Preferred experience with SaaS (Software as a Service) solutions.
Fluent in English with strong communication skills.
Familiarity with financial concepts and systems is advantageous.
Ability to pass a background check.

WORKING HOURS:
40 hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
Permanent - 6:00 PM to 03:00 AM Shift (IST hours - Supporting North America Customers)
Flexibility in working hours may be required to meet client obligations

Location: Bangalore Devanahalli campus
#SAPConcur #ServiceDelivery #ConfigurationSolutions

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid