Salesforce Service

1 week ago

Mumbai, Maharashtra, India N53 Tech Full time


Location:
Mumbai


Experience:
3–5 years


Type:
Full-time

About the Role

One of our esteemed clients is seeking a
techno-functional Salesforce professional
passionate about transforming service processes through automation, AI, and innovation. As a
Service & Automation Owner
, you'll drive end-to-end service transformation using
Salesforce Financial Services Cloud
, working closely with business and technology teams to design intelligent, scalable, and compliant service experiences.

What You'll Do

  • Lead service transformation initiatives using
    Salesforce Service Cloud
    &
    Financial Services Cloud
  • Design & deploy
    automation workflows
    using
    Flow, OmniStudio, and Einstein Bots
  • Act as the
    techno-functional bridge
    between business stakeholders and delivery teams
  • Gather business requirements, define user stories, and manage product backlogs
  • Champion
    AI-driven tools
    and
    automation-first initiatives
    to enhance service operations
  • Collaborate with cross-functional teams for seamless solution delivery
  • Continuously monitor, measure, and optimize service processes

What You'll Bring

  • Bachelor's degree in Engineering (mandatory)
  • MBA (mandatory)
  • 3–5 years
    of hands-on Salesforce experience, including
    3+ years in Service Cloud
  • BFSI domain experience is a must
    ; Wealth Management exposure preferred
  • Strong knowledge of Salesforce automation (Flow, OmniStudio, Einstein/Agentforce)
  • Experience in Dialer integration (e.g., Genesys) is a plus
  • Strong business analysis, stakeholder management, and agile delivery skills

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