Deskside Support Team Lead

Team Lead - Deskside

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support. Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we're all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You're empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers' satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey.

Who You Are

You're good at what you do and possess the required experience to prove it. Equally important, you have a growth mindset and are keen to drive your own personal and professional development. You are customer-focused, prioritizing customer success in your work. Finally, you are open and inclusive, naturally collaborative in how you work with others.

We are seeking an experienced AIX Administrator to provide advanced system administration, troubleshooting, and performance tuning for IBM AIX environments. This role will be responsible for managing complex incidents, designing solutions, and ensuring the stability, security, and efficiency of AIX-based systems in production and DR environments.

Key Responsibilities

1. Advanced System Administration

* Manage and maintain IBM AIX systems (LPARs, VIOS, HMC) including installation, patching, and upgrades.

* Configure and manage logical partitions, virtual devices, and storage.

* Handle filesystem management (JFS2, LVM, mirroring, VG management).

2. Incident & Problem Management

* Act as Level 3 escalation point for critical issues.

* Perform deep-dive troubleshooting for OS, network, and storage-related problems.

* Lead root cause analysis (RCA) and implement permanent fixes.

3. Performance & Optimization

* Monitor system performance, identify bottlenecks, and apply tuning recommendations.

* Implement automation for repetitive tasks using scripting (ksh, bash, Python, etc.).

4. Backup, Recovery & Security

* Manage backup solutions (e.g., Tivoli Storage Manager / Spectrum Protect).

* Plan and execute system recovery, DR drills, and failover testing.

* Apply OS hardening, patching, and vulnerability remediation in compliance with security policies.

5. Integration & Project Work

* Work closely with storage (SAN/NAS) and network teams for integrated solutions.

* Participate in migrations, capacity planning, and data center consolidations.

* Evaluate new AIX features, tools, and best practices.

Required Skills & Experience

* 8 years hands-on AIX administration experience in enterprise environments.

* Expertise in LPAR/VIOS management, HMC operations, and AIX system tuning.

* Strong knowledge of LVM, JFS2, mirroring, paging, and performance troubleshooting.

* Experience with NIM for OS installation and patch deployment.

* Familiarity with PowerHA clustering concepts and failover testing.

* Knowledge of SAN concepts, multipathing (MPIO), and storage configuration.

* Strong scripting skills (Shell, Korn, Bash; Python is a plus).

* ITIL knowledge for incident, change, and problem management processes.

Preferred Qualifications

* Experience in PowerVM and virtualization best practices.

* Familiarity with Linux/Unix variants (RedHat, Solaris) for cross-platform support.

Soft Skills

* Strong analytical and troubleshooting skills.

* Ability to work independently and mentor junior administrators.

* Excellent communication and documentation skills.

* Comfortable handling high-pressure production incidents.

Work Environment

* On-call rotation for critical incidents.

* Flexible to work during off-hours for planned maintenance

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Experience LevelSenior Level

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