Founder's Office Strategy

About Optimite

Optimite is the Email Ops-as-a-Service partner for high-growth eCommerce brands and agencies. We fully manage email strategy, copy, design, development, QA, and reporting - so our clients can step out of the inbox and scale faster. Trusted by over 500 teams globally, we deliver fast, conversion-focused email systems built on Figma and executed in 48 hours or less.

Team

With a mission to become the World's No. 1 Email Marketing Agency, we're scaling at hyper-growth. Our founders, Nishant and Sushant Yadav, launched Optimite in 2019 and have since partnered with the largest Shopify brands and digital agencies across the US and Europe.

About the Role

As a Strategy & Ops Associate, you'll act as the analytical and operational backbone of the Founder's Office. Your role is to bring clarity to noise, track execution, and provide data-backed insights that help founders and department heads make better decisions.

You'll be responsible for structuring projects, building reports, managing follow-ups, and ensuring that strategy translates into execution. From process audits and cross-functional coordination to KPI dashboards and special founder-led projects, you'll play a critical role in making Optimite more efficient and scalable.

You'll focus on

• Data & Reporting (35%)
• Ops Support & Follow-ups (30%)
• Cross-Functional Projects (25%)
• Strategic Support (10%).

What will you do?
Data & Reporting (35%)

• Build dashboards and reports on performance across Sales, Ops, HR, and Marketing.
• Track key KPIs weekly and escalate risks early.
• Conduct QA checks on reports to ensure accuracy and reliability.
• Suggest insights and optimizations based on trends.

Metrics you'll own:

• Dashboard Accuracy: 95% error-free reports.
• Timely Reporting: 100% reports shared by agreed deadlines.
• Actionable Insights: 2 insights/month influencing decisions.

Ops Support & Follow-ups (30%)

• Track project timelines in ClickUp and ensure no task slips.
• Follow up with department heads on pending deliverables.
• Ensure SOPs, workflows, and knowledge bases are up-to-date.
• Support in onboarding and training documentation.

Metrics you'll own:

• Task Closure Rate: 95% follow-up adherence.
• SOP Updates: 2/month.
• Onboarding Documentation Timeliness: 100% before Day 1 of new hires.

Cross-Functional Projects (25%)

• Coordinate between teams for founder-led projects.
• Drive alignment and ensure deliverables are completed without bottlenecks.
• Facilitate async updates and knowledge sharing across departments.
• Track and report progress to Founder's Office weekly.

Metrics you'll own:

• Project Completion: 90% projects delivered on time.
• Cross-Team Alignment: Zero duplicated or contradictory tasks.
• Founders' Review Prep: 100% reports ready for monthly reviews.

Strategic Support (10%)

• Conduct research on competitors, market trends, and industry benchmarks.
• Support founders in decision-making with structured frameworks.
• Assist in ad hoc initiatives like pitch decks, case studies, or investor research.

Metrics you'll own:

• Research Output: 1 structured research/month.
• Founders' Queries: 48 hrs turnaround.
• Strategic Inputs: 1 framework/quarter adopted.

Reporting Cadence

• Daily ClickUp task tracking & project updates.
• Weekly 1:1 sync with Chief of Staff/Founders on progress.
• Monthly Department KPI roll-up + insight reporting.
• Quarterly Strategic project reviews & retrospectives.

Must Have

• 1–3 years of experience in operations, strategy, consulting, or analytics.
• Strong data and reporting skills (Excel/Sheets, Looker Studio, or Power BI).
• Experience with project management tools (ClickUp/Asana/Jira).
• Excellent written and verbal communication.
• High ownership mindset with the ability to follow through independently.

Good to Have

• Exposure to Founder's Office or startup environments.
• Familiarity with email marketing, eCommerce, or agency business models.
• Basic SQL or automation knowledge (Zapier, Make, n8n).
• Comfort with documentation tools like Notion, Confluence, or Loom.

What would success look like for you?

• Founders and Heads rely on you for accurate, timely insights.
• No project slips without visibility — everything is tracked and escalated.
• SOPs, knowledge bases, and reporting systems run smoothly under your watch.
• You're seen as a problem-solver and clarity creator, not just a task follower.

Culture Fitment

• You're structured and detail-oriented, but can also move fast when needed.
• You thrive in cross-functional settings and enjoy connecting dots across teams.
• You're curious, data-driven, and love digging into both numbers and processes.
• You take ownership — founders don't need to chase you for updates.
• You embrace feedback and always seek to improve workflows and systems.

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