
Data Analytics
1 week ago
Role Description
Role Overview:
We are looking for a strategic and hands-on data science leader with deep expertise in Machine Learning, Natural Language Processing (NLP), Generative AI, and Customer Analytics. The ideal candidate will drive AI-powered transformation across customer experience, marketing, and operational domains.
Key Responsibilities
- Lead development of AI/ML models focused on customer behavior, segmentation, and personalization.
- Design and implement NLP and GenAI solutions for customer support, feedback analysis, and real-time experience optimization.
- Build and manage customer data platforms integrating structured and unstructured data sources.
- Collaborate with cross-functional teams to translate customer insights into business strategies.
- Deliver measurable business impact through data-driven decision-making and product innovation.
- Present insights and recommendations to senior stakeholders and business leaders.
Required Skills & Experience
- 12+ years of experience in data science and analytics, with a strong focus on customer data.
- Proven success in delivering AI solutions in industries such as insurance, retail, BFSI, or healthcare.
Hands-on expertise in:
Python, SQL, R
- Machine Learning, Deep Learning, NLP
- Generative AI, LLMs, Prompt Engineering
- Customer & Marketing Analytics, Contact Center Optimization
Tools: Snowflake, Adobe Analytics, Google Analytics, Clarabridge
Strong foundation in Statistics, Optimization, and Data Modeling.
- Excellent communication, stakeholder engagement, and leadership skills.
Preferred Qualifications
- Master's degree in Data Science, Computer Science, Statistics, or related field.
- Recognized certifications in AI/ML, NLP, or GenAI technologies.
Experience in building and scaling customer data products
Skills
Mandatory Skills :
Data Scientist , Customer data platform
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