
Digital Solution Analyst
2 weeks ago
JOB DESCRIPTION :
Reports to -
Automation Governance Manager
Experience -
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6–10 years of relevant business experience in a customer-focused or process-driven environment.
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Hands-on experience with automation tools and platforms used in enterprise settings.
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Proven track record in leading small to medium-sized projects
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Familiarity with agile methodologies and training delivery to large audiences.
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Demonstrated success in identifying and implementing process improvements
Description of Role -
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This position is expected to deliver enhanced value across five core areas:
o
Risk & Control: Strengthening governance and system controls through global process and template design.
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Process Effectiveness: Improving accuracy and reliability to drive better cash and working capital outcomes.
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Process Efficiency: Embedding standard processes into ERP systems and continuous improvement initiatives.
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Quality Service: Elevating customer experience through skilled, professional teams.
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Capability: Building future leadership and deep domain expertise through structured talent development.
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The Digital Solution Analyst is responsible for designing, developing, and maintaining automation solutions using platforms such as Automation Anywhere, Microsoft Power Platform, and Office 365.
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This role focuses on improving business processes by reducing manual errors, enhancing system controls, and increasing productivity. The analyst also plays a key role in coaching citizen developers, promoting digital tools, and fostering innovation across global teams.
Skills & Technologies -
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Microsoft Power Platform (Apps, Automate, BI, Dataverse, ALM)
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Automation Anywhere, Salesforce, SAP
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Orchestration tools (e.g., Mulesoft, IHub)
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JavaScript, C#, Python, Power Query, Power Fx, VBA
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Azure Boards, ServiceNow, Visual Studio, Jupyter, BifrostAzure Storage Explorer, Azure Document Intelligence Studio
Key outcomes and accountabilities -
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Collaborate with process architects, solution designers, and citizen developers to identify automation opportunities.
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Design scalable automation solutions applicable across geographies and business units.
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Train and enable citizen developers and Automation CoE teams to implement reusable solutions.
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Stay current with emerging technologies and assess their potential impact through proof-of-concept initiatives.
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Support large-scale automation projects and contribute to solution architecture.
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Ensure all automation solutions are compliant, well-documented, and aligned with governance standards.
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Provide training and guidance on automation tools and best practices.
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Maintain high-quality output and meet deadlines for deliverables impacting internal and external stakeholders.
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Continuously review and enhance existing automation solutions
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Promote collaboration, knowledge sharing, and a positive team culture across global teams
Pre-requisites -
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Strong learning agility and adaptability to new technologies
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Excellent communication and stakeholder engagement skills
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Analytical mindset with a focus on process orientation and problem-solving
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Effective time management and ability to prioritize under pressure
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High customer focus and flexibility in dynamic environments
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Ability to build networks and foster collaboration across teams
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Fluency in business English and strong interpersonal influence
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Build relationships, respond efficiently, and negotiate effectively.
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Foster team spirit, adapt to change, and support others.
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Manage tasks, assess risks, and respond to emergencies
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Encourage innovation, challenge norms, and see the bigger picture.
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